Alyssa Vela

Committed and goal-oriented customer service representative with proficient data entry skills.

Message

Intro

Spring Branch, United States

Studied Hospitality and Tourism Management at Rochester Institute of Technology

Hospitality

Joined November 12, 2023

Skills

About

Possess the ability to listen to customers and workers actively in questions and resolve issues and disputes tactfully. Excellent at problem-solving, time management, prioritizing, working independently, and maintaining a well-organized space. Strong interpersonal skills with the flexibility and eagerness to take on new tasks.

Experience

Texas Health and Human Services

Nov 2018 – Feb 2021

Austin, TX

Customer Service Representative

Prioritized tasks as necessary and performed with limited supervision. Intensive customer service skills, completing inquiries and meeting customer satisfaction. Skilled at following and interpreting program rules, regulations, policies, and procedures. Research information to solve applicant service problems. Keep up to date on the policy and rule changes. Multitask and prioritize tasks around intensive data entry to upkeep with backlogs. Process Specialized Telecommunications Assistance Program (STAP) applications into the database system, ensuring appropriate data entry. Review applications entered the database and determine the applicant’s eligibility. Communicated and collaborated effectively with program staff and managers.

Education

Rochester Institute of Technology

Aug 2010 – May 2014

BA, Hospitality and Tourism Management