Highly motivated, seasoned versatile professional with proven expertise in leveraging my professional skills and flexibility with strong organizational skills, proficiency in data management, and the ability to collaborate within a team environment/independently, drive projects to completion, providing the skills to succeed and support organizational objectives.
Experience
Liveops, Inc
Oct 2021 – Oct 2024
Scottsdale, AZ (Remote)
Client Results Specialist
• Improved contractor settlements processing time by 20% through streamlined procedures reducing delays
• Facilitated and improved onboarding processes for new contractors ensuring a smooth transition
• Provided technical support for contractors ensuring system functionality for optimal performance
• Generated & processed weekly/monthly client reports ensuring accurate data and timely delivery
• Managed data entry and created various forms, ensuring accuracy and compliance with organizational standards
• Created creative content for contractor audience participation and positive coaching sessions
• Monitored and responded to open cases in the ticketing system, ensuring timely resolution and effective communication
• Served as the primary point of contact for assigned accounts, fostering strong client relationships
• Conducted compliance audits to assess adherence to metrics system and client policies, identifying areas for improvement and ensuring operational integrity while building strong relationships
• Scheduled/Hosted sessions for training via MS Teams & Zoom to ensure clear communication
• Managed escalated issues with a focus on resolution for client satisfaction
• Coaching through compliance events to ensure the terms of contracts are effetely followed raising the client satisfaction rate by 40%
