Steady advancement into positions of greater authority and responsibility throughout career
Proficient with administering professional development in both career and community involvement
Recruiting, interviewing, training/mentoring, scheduling, setting project initiatives with targeted goals and objectives
Managing budgets and monitoring staff
Assessing and analyzing a wide range of performance and customer feedback data
Meticulous analysis of legal documentation and regulatory policies to ensure informed decision making and accurate outcomes
Multitasking, highly adaptive with new systems, achieving all milestones in collaboration with stakeholders
Utilized as a knowledgeable and respected resource making recommendations to executive management regarding SOP
Risk management, compliance, client relations, strategic planning
Experience
Liberty Mutual Insurance
Dec 2019 – Present
Claims
Liberty Mutual
Dec 2019 – Present
United States
Claims
Performing comprehensive coverage and liability investigations with focus on prompt claims resolution
Specializes in handling attorney-led disputes and arbitrations
Conducts diligent activities in adherence with Department of Insurance and court deadlines, collaborating directly with legal counsel
Preparing expedited documentation of first and third party claims by specialized teams
Chosen to participate in mentorship program based on exceptional desktop management
Identifying opportunities to analyze changing dynamics of customers’ asset accumulations and the need to provide risk management solutions through a range of asset protection instruments presenting recommendations accordingly
Cultivating and nurturing business relationships, specializing in sourcing new partnerships and fostering mutually beneficial collaborations
Initiates and maintains communications with Liberty Mutual’s strategic partnerships with third-party insurance providers throughout the United States, functioning in a liaison capacity to ensure highest standards of customer service and customizes policies to customers’ requirements and preferences
Consistently exceeds all corporate goals and objectives, as well as customers’ expectations
Recipient of the Fast Start Award in 2020, for sales and customer service excellence
