Customer-focused Communications Officer with over five years of experience in digital marketing,
customer support, and strategic communication. Skilled in resolving customer inquiries, managing
digital platforms, and improving engagement through data-driven strategies. Adept at using CRM
systems and digital tools to provide timely, personalized support in high-demand environments.
Demonstrated ability to manage multiple conversations while delivering consistent, high-quality
service.
Experience
USA Global Marketing
Jan 2023 – Present
Remote
Remote Lead Generator & Customer Engagement Specialist
Connected with potential customers across the U.S. through personalized outreach via calls,
emails.
Built relationships by understanding customer needs, answering inquiries, and providing tailored
solutions.
Acted as the first point of contact, creating a positive experience and guiding prospects through
the sales funnel.
Maintained a detailed CRM system, tracking interactions and ensuring timely follow-ups.
Worked closely with the sales and marketing teams to refine lead generation strategies and
improve customer engagement.
Kept up with market trends to identify new opportunities and ensure a customer-centric
approach.
Scheduled and coordinated virtual meetings, ensuring smooth communication between
prospects and the sales team.
