I'm a customer care officer in Access Bank Plc and have created a strong family like atmosphere between my team and the customers at large. I've also worked with Apt pension as their customer service representative and was awarded most social staff in my branch then.
Experience
Access Bank Plc
Nov 2020 – Present
Owerri
Customer care officer
BVN enrollment, validation, verification and update.
Account updates
Account Migrations
Generating statements of account
Advising customers where necessary
Account blocking and unblocking.
Sending and receiving mails
Filling customers documents
Giving out counter cheques to appropriate customers in absence of cheque books.
Redirecting customers to appropriate desks if need be.
Working as a team with tellers and sale staff.
Ensuring customers receive feedback and the end of every request.