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Amara Anna

Bilingual Secretary/Customer care officer

Message
Intro
Owerri, Nigeria
Customer care officer at Access Bank Plc
Studied Office technology and management at Federal polytechnic Nekede
Joined July 31, 2021

Skills

Languages

French
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Native or Bilingual
English
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Fluent
About
I'm a customer care officer in Access Bank Plc and have created a strong family like atmosphere between my team and the customers at large. I've also worked with Apt pension as their customer service representative and was awarded most social staff in my branch then.
Experience
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Access Bank Plc
Nov 2020 – Present
Owerri
Customer care officer
BVN enrollment, validation, verification and update. Account updates Account Migrations Generating statements of account Advising customers where necessary Account blocking and unblocking. Sending and receiving mails Filling customers documents Giving out counter cheques to appropriate customers in absence of cheque books. Redirecting customers to appropriate desks if need be. Working as a team with tellers and sale staff. Ensuring customers receive feedback and the end of every request.
Education
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Federal polytechnic Nekede
HND, Office technology and management