Amara Anna

Bilingual Secretary/Customer care officer

Message

Intro

Owerri, Nigeria

Customer care officer at Access Bank Plc

Studied Office technology and management at Federal polytechnic Nekede

Joined July 31, 2021

Skills

Languages

French

Native or Bilingual

English

Fluent

About

I'm a customer care officer in Access Bank Plc and have created a strong family like atmosphere between my team and the customers at large. I've also worked with Apt pension as their customer service representative and was awarded most social staff in my branch then.

Experience

Access Bank Plc

Nov 2020 – Present

Owerri

Customer care officer

BVN enrollment, validation, verification and update. Account updates Account Migrations Generating statements of account Advising customers where necessary Account blocking and unblocking. Sending and receiving mails Filling customers documents Giving out counter cheques to appropriate customers in absence of cheque books. Redirecting customers to appropriate desks if need be. Working as a team with tellers and sale staff. Ensuring customers receive feedback and the end of every request.

Education

Federal polytechnic Nekede

HND, Office technology and management