Amir Ghrissi

Experience

VERMEG for Banking & Insurance Software

Oct 2021 – Present

Tunis

Business Analyst

Responsabilities : • Gathers requirements (Clients, market watch and trends, etc.) & formalize requests • Analyses the requirements and translation in specifications • Recommends and proposes the best solutions to meet client & market needs evolution • Configures our products according to the business needs • Assists in determining which customer business requirements can and should be automated. • Ensures the quality of the delivery and the respect of the requirement and the specification • Identifies best practices and applies these to meet efficiency and cost objectives and measurements. • Tests functional aspect of the solution or product • Writes functional test scripts for own work and for others • Designs functional test scripts and provides overall project guidance and planning support • Write Proof tests • Updates processing Guide • Participates in preparing demos for consultants.

Transcom

Feb 2020 – Sep 2021

Tunis

Back-office Agent

Responsabilities : • Respond to customer inquiries in a call center environment. • Gather information, researches/resolves inquiries and logs customer requests. • Communicates appropriate options for resolution in a timely manner. • Inform customers about services available and assesses customer needs. • Provide functional guidance, training and assistance to lower level staff. • Provide assistance, training and troubleshooting support to lower level staff.

Education

Tunis Business School

Sep 2021 – Present

Professional Masters in FinTECH, Fintech

Tunis Business School

Sep 2015 – Jul 2019

Bachelor of science in Business Administration, Finance and Business Analytics

Skills

Languages