Aspiring Product Manager
Fintech product enthusiast with 2 years of Software Development experience. Creative and reliable with good logical, analytical and decision-making skills. High intellectual capacity to learn and apply new concepts of varying complexity. Excellent at management and cooperative team player with good leadership qualities. Logical thinker with outstanding reasoning capabilities. Fast learner, able to understand, design and implement according to the requirements.
Experience
Sitel Group
Jul 2022 – Aug 2022
Exeter, England, United Kingdom
Customer Advisor
Description: - Worked on John Lewis technical support project. Effectively interacted with the customer to provide the best quality of Customer Experience. 85% success rate of handling the customer effectively. Understood customer requirements thoroughly and gave them the best possible solution.
CodeArray Technologies
Aug 2019 – Jul 2021
Mumbai, India
Associate Software Developer
Technical Description: - Integral part of the fast-paced agile team. Creatively optimized stakeholder requirements. Responsible to develop end-to-end features (C#, MVC framework). Designed, created and tested user-friendly and creative user interfaces s(UI) (HTML, CSS, jQuery, JavaScript). Understood and designed databases according to the requirements. (Ms SQL & PostgreSQL)
Optimized logic, and interfaces for 30% faster and better performance of the application.
Prioritized excellently to archive 90% of the task before the timeline.
Upgraded and simplified user experience (UX) which led to a 40% decrease in customer queries.
