10+ years of diverse and progressive experience driving customer success, strategic partnerships, business
development, and sales strategy for the SaaS sector and the hospitality industry.
Experience
Servr Ltd
May 2021 – Apr 2023
UK
Strategic Sales & Customer Success Manager
Experienced Strategic Sales and Customer Success Manager with a proven track record of driving customer
success through strategic account management, retention efforts, and exceptional customer service.
Successfully managed a large portfolio of accounts and increased customer satisfaction and retention rates.
Additionally, provided administrative and organizational support to the CEO as a virtual assistant.
Implemented effective onboarding processes resulting in a significant increase in customer retention.
Developed and executed targeted customer engagement strategies, resulting in a notable increase in
upsell revenue.
Utilized data analysis to identify and mitigate at-risk accounts, resulting in a significant reduction in
churn rate.
Built and maintained strategic partnerships with key industry players, resulting in increased cross-
selling opportunities and revenue growth.
ï‚·Led efforts to expand partnerships with complementary companies, resulting in a substantial increase
in customer reach and brand visibility.
Top Media Partners
Feb 2017 – Apr 2021
USA
Sales Manager
Experienced in managing and training Sales Teams and retention teams and a track record of selling and
closing deals. As a Sales Manager, I had the privilege of managing and training sales and retention teams for
some of the biggest brands in the industry, including Comcast (Xfinity), Spectrum, Cox Communications, Verizon, and AT&T. It was a challenging yet rewarding experience that allowed me to grow both personally
and professionally.
Managed and trained sales and retention teams for top telecommunications brands including Comcast
(Xfinity), Spectrum, Cox Communications, Verizon, and AT&T.
Monitored sales calls, conducted regular performance evaluations, and provided feedback and coaching
to help team members improve their skills and techniques.
Worked closely with the retention team to ensure customer satisfaction and contract renewals.
Developed and executed sales strategies and promotions in collaboration with brand representatives.
Attended conferences and meetings with these companies to collaborate on marketing and advertising
campaigns.
Adapted to changing market conditions and evolving customer needs in a competitive industry.
Proud of the achievements and accomplishments of the team.
Education
Skyline College
Sep 1995 – Aug 1997
Diploma in Business Information Systems, Business and IT