Amoya Nelson, High-Impact Remote Sales & Customer Engagement Specialist | Driving Conversions, Exceeding Targets, and Elevating Customer Experience

About

Dynamic Sales and Customer Engagement Specialist with 4+ years of experience driving revenue growth and client satisfaction across telecommunications, hospitality, and financial services. Skilled in managing 20–50+ daily calls, converting high volumes into sales, and consistently exceeding KPIs. Recognized for delivering 95%+ first-contact resolution rates, achieving top-tier conversion rankings, and building long-term customer relationships through consultative selling and cross-selling strategies. Experienced in remote collaboration and fully equipped to excel in virtual environments. Currently pursuing a BSc in Human Resource Management, bringing both practical expertise and academic knowledge to strengthen team and organizational success.

Experience

Victoria Building Society

Jul 2024 – Jul 2025

Kingston

Member Engagement Officer

Handled 50+ inbound client inquiries daily via phone, email, and in-person, maintaining a 95% first-contact resolution rate. Processed 100+ financial documents monthly with complete accuracy, ensuring timely client transactions. Contributed to exceeding branch performance targets for three consecutive months through cross-selling and client referrals, while delivering exceptional customer service in a fast-paced environment.

Ibex.co

Jan 2023 – Sep 2023

Kingston

Sales guide

Consistently converted 15–20 new customer accounts weekly by applying consultative selling strategies. Increased customer conversions by 20% and reduced escalated technical issues by providing clear product guidance, contributing to overall sales growth and customer satisfaction

Alorica

Jul 2021 – Jul 2022

Kingston

Reservation Representative

Managed over 50 international reservation requests daily, achieving a 98% booking accuracy rate. Resolved guest issues promptly, improving overall customer satisfaction, and supported loyalty members to boost repeat bookings and long-term retention. Consistently delivered exceptional service in a fast-paced, high-volume environments.

Vxi limited

Feb 2020 – May 2021

7 Courtney Walsh drive Kingston Jamaica

Account associate

Education

University of the commonwealth Caribbean

Sep 2024 – Jul 2025

Bachelors of Human resource management , Human Resource Management

Amoya Nelson

High-Impact Remote Sales & Customer Engagement Specialist | Driving Conversions, Exceeding Targets, and Elevating Customer Experience

Skills

Languages