I have more than 10 years of customer service experience in both on site and remote settings. My most recent experience has provided me with the necessary tools to manage and build a team.
Experience
Hermes NexTec
Mar 2020 – Present
Guadalajara Jalisco
Customer Success Manager
Work closely with clients to provide upmost customer satisfaction. Oversee business development. Create kpi reports for customer service tickets. Upsell and cross sell.
