Hi! I am Anastasiia, i have a double citizenship of Ukraine and
Romania (thanks to this, i have work permit in EU). I finished
Polish university. Currently i work as a customer care manager in a
German company, based in Dresden. I am open for relocation.
Experience
overnightprints
Jun 2020 – Present
dresden
customer care manager
• Team motivation and training;
• Effective communication with production;
• Assisting customers in escalated situations via call, chat and e-mail;
• Setting up and controlling KPIs;
• Responsibility for the team`s performance;
• Quality review and decision -making for major orders;
• Managing refunds, reprints and other operational tasks;
• Continuous improvement of CS solutions;
• Aiming at increasing the amount of first touch resolutions;
