Results-driven professional with a solid academic background and diverse professional experience. Recognized as a strategic problem-solver with an impressive record of analyzing key metrics and introducing lasting solutions that satisfy clients and business needs. A confident and articulate communicator who builds strong working relationships and fosters open communications to gain the trust and respect of clients, colleagues, external partners, and key decision-makers.
Experience
Freelance
Nov 2021 – Present
Career Coach
• Conducting personal sessions for clients
• Assisting in choosing career path
• Identifying clients' strengths, skills, and natural talents as well as exploration of their interests, areas of growth, and motivation
• Assisting in planning step-by-step actions to achieve best results
• Working through fears and limiting beliefs that stop personal and professional growth of clients
• Helping to form a goal and providing support on the way to it
Vtrac Consulting
Nov 2018 – Jul 2019
Toronto, Canada
Recruitment Consultant
• Performed full cycle recruitment from junior specialists to senior managers - 60% - IT, 40% - finance (Capital Markets), HR, marketing and various administrative positions based in Canada and USA
• Onboarded and maintained contract employees - collected documents, acted as an HR point of contact
• Discussed performance feedback, contract extension, transition to a full-time position, dismissal, exit interviews
• Obtained and discussed feedback from candidates at every stage - interview with the employer, the hiring process, orientation day
• Sourced and recruited both passive and active candidates using job boards, database, LinkedIn and referrals
• Consulted clients regarding the candidate market
• Drafted a portrait of an ideal candidate based on business objectives, culture of the organization and the dynamic of the hiring team
• Conducted in-depth interviews - telephone, online and face-to-face
• Provided consultations to applicants regarding their career path, career change and job hunting strategies
• Drafted of reports on soft and hard skills of candidates
• Prepared candidates for interviews and supported them throughout the recruitment process
• Maintained and updated ATS (CRM) on a regular basis
• Built warm working relationships with candidates for future opportunities
• Maintained regular contact with contract employees and potential candidates
Recruited for: BAs, BSAs, PMs, Front-End, Back-End, Full Stack Developers, UX/UI Designers, QAs, BI Analysts, BI Managers, Data Architects, Security Architects, Solution Architects, DBAs, various Migration and Implementation Consultants (technical and functional)
Royal Bank of Canada
Mar 2018 – Aug 2018
Toronto, Canada
Client Advisor
• Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
• Uncovered clients' needs beyond the immediate transactions, and successfully transitioned them to the appropriate source to address the need
• Tracked, recorded, reported, and stored information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete
• Handled currency, transactions, and confidential information in a responsible manner
• Used software to track bank information and generate reports
Key Achievement: Within a four months period, was selected as a next successor to monitor bank vault to ensure cash balances are correct as well as held accountable for foreign currencies
Canadian Viewpoint
May 2017 – Dec 2017
Toronto, Canada
Market Research Interviewer
• Conducted in-person interviews with participants to collect various consumer data for external clients such as Coca-Cola, Starbucks, Cadbury, Hawaiian Tropic, Pfizer and others
• Identified respondents' needs, clarified information, and researched when needed
• Entered information into a computer database and followed projects specifications with a high level of accuracy and integrity
Key achievement: Hand picked by the senior manager to replace one of the supervisors for the largest three phase projects (more than 1000 respondents) - controlled the quality of the work process of 6 employees, resolved issues, and was responsible for the eye tracking device
All In Sports Talk Network
May 2016 – Aug 2016
Toronto, Canada
Assistant Program Director (Internship)
• Contributed to the production and execution of the online radio talk show network based in Canada and the U.S.
• Contacted media relations for the professional sports teams to gain media accreditation for the network hosts
Key Achievement: Secured an exclusive deal with the NFL's Jacksonville Jaguars - got a week's access to players and coaches for our radio hosts
Industry Liaison Office - NSCAD University
Nov 2013 – May 2014
Halifax, Canada
Assistant Coordinator
Assistant Coordinator
• Conducted interviews with project stakeholders, wrote and edited various project stories
• Edited technical texts for a general audience