I'm an IT Engineer with close to 2 years of experience in fraud & risk management, and also as an operations analyst.
Experience
Fresh Prints, NY
Jan 2022 – Apr 2022
Hyderabad, India
Licensing Associate (Operations Analyst)
Part of the Licensing Team at Fresh Prints, and dealt with any licensing issues with numerous Universities/Licensing Agencies.
Communicated with multiple Universities and Licensing Agencies for product approvals.
Performed Order checks/Data entry for reporting; Conducted Shopify/Group order checks.
Performed analysis of operations data to give insight on how to improve operational processes while providing real-time feedback to other teams and contributing to improving employee performance.
Analyzed trends in Licensing OKRs to implement data-driven solutions to meet Line of Business goals at Fresh Prints.
Amazon development centre
Oct 2020 – Jan 2022
Hyderabad, India
Investigations Specialist- I
Part of the Payment Risk Operations team conducting Buyer Risk Investigations for the NA(US/CA) and EUx5 regions.
Conducted complex and deep dive investigations of sophisticated criminals and criminal enterprises by using a combination of manual and automated tools to gather data and conduct ad-hoc investigations.
Worked with cross-functional teams across Amazon for collaboration on fraud risks and investigations. Additionally, worked with stakeholders to drive process improvements that impacted internal and external customers.
Maintained frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
Involved in ad-hoc projects/assignments related to fraud investigations and worked in the pilot batch of the Gift Cards fraud team.
Worked as an acting SME for 2 new hire batches and trained them on the process along with real time support.