A trilingual Business Management student with 5 years of team management expereince and an
international outlook delivering excpetional customer service both in office environments and the air. I am
driven by improving processes to achieve targets and empowring my teams to fulfill their full potential. I
pride myself in making sure every customer comes away with a positive unique experience with the
company. With a proven track record of reporting, working to tight time frames and liasising with multiple
stakeholders.
Experience
Cosmo
Apr 2022 – Present
Norwich uk
Assistant Manager /General manager
I joined Cosmo as an Assistant Manager and as General Manager when the General Manager
was absent. Assistant Manager job involved reception skills, supporting general manager on
delivering all company goals and targets, ensuring all guests are having a great dining
experience, assisting in recruiting, training, development & performance of Team Members,
continuously helping to maintain a motivated team, creating a great atmosphere and work
environment in the restaurant, accomplishing business objectives whilst maintaining the
highest standards of customer service. General Manager job involved overseeing and managing
all areas of the restaurant, achieving exemplary performance in every aspect of running the
restaurant, ensuring that the food costs, labour costs and wastage figures are within company
parameters always adhering to company rules, procedures, standards and licensing law at all
times, maintaining the highest standards of customer service according to the strategy of
COSMO.
