Dynamic Customer Service Representative with over 1 year of experience in delivering exceptional support to a diverse clientele. Skilled in resolving
customer queries effectively and handling transactions with precision. Recognized for creating positive customer experiences that enhance loyalty and satisfaction. Eager to leverage unique communication skills and a deep understanding of customer needs to contribute to the success of a customer market base.
Experience
Birds Eye Solutions
Jan 2024 – Dec 2024
Remote, Serbia
Customer support agent
Championed the promotion of company products and brand to a global customer base.
• Addressed inquiries regarding products, services, pricing, and company policies.
• Facilitated returns, exchanges, and refunds as required, ensuring customer satisfaction.
• Guided customers through the ordering process, tracking order status, and making necessary amendments.
• Advised customers on product features, benefits, and optimal usage.
• Provided tailored recommendations based on individual customer needs and
preferences.
• Updated customers about the status of their inquiries or orders in a timely manner.
• Ensured all customer interactions were conducted professionally,
courteously, and empathetically.
• Aspired to create positive experiences to foster customer loyalty and
satisfaction.
• Maintained comprehensive knowledge of the company's offerings, policies, and promotions to provide precise information to customers.
Transcom
Jan 2023 – Nov 2023
Novi Sad, Serbia
Customer service representative
Collaborated within a large first-line team to resolve customer queries efficiently and empathetically.
• Engaged in team meetings to explore innovative communication strategies.
• Scrutinised and resolved issues related to orders, products, or services.
• Updated customer information and billing details in the management system.
• Recorded details of customer interactions, issues, and resolutions in a
customer relationship management Daas (CRM) system.
• Ensured accurate logging of all interactions for effective follow-up and
• rentied whne isues neded escalationot a supervisor rospecialist ofr advanced resolution.
• Directed customers to the appropriate personnel or department for further assistance.
• Managed credit card transactions, issued invoices, and processed account adjustments and refunds
