Trilingual professional fluent in English, Spanish, and French with experience in communication, administrative support, and remote work environments. I am a responsible, proactive, and adaptable person who enjoys learning new skills and taking on new challenges.
I work well both independently and as part of a team, and I always try to maintain a positive and professional attitude. I am interested in remote opportunities where I can contribute, continue growing professionally, and support a dynamic team.
My strong sides include communication, organization, fast learning, adaptability, and problem-solving.
Experience
Telus International
Sep 2020 – Dec 2025
Rentention Specialist, Customer Service, Moves,Migration Team
Experienced professional with a background in customer service, retention support, moves and migration processes, and client communication through TELUS projects. Skilled in assisting customers, resolving issues efficiently, maintaining positive customer relationships, and adapting to fast-paced remote environments.
Trilingual in English, Spanish, and French, with strong communication and organizational skills. Known for being responsible, proactive, adaptable, and positive, with the ability to learn quickly and work effectively both independently and within a team.
Selina Cartagena
Aug 2019 – Jan 2020
Receptionist Selina Cartagena
Worked as a front desk receptionist in a fast-paced, multicultural hospitality environment.
Responsible for managing check-in and check-out processes, handling reservations,
processing payments, and providing exceptional customer service to international guests.
Assisted with guest inquiries, tour recommendations, and issue resolution to ensure a
positive and memorable stay. Coordinated with housekeeping and other departments to
maintain smooth daily operations.
