• Versatile manager, certified PMP, PgMP and Agile Lead with proven experience in managing projects/programs, people, operations
• Team player with strong multi-cultural competence and international background; excellent leadership, interpersonal, communication, and organizational skills
• Strong focus to customer and people satisfaction
• Skilled in agile and waterfall environments
Experience
CTDI
Sep 2019 – Present
Rome
Program Manager
Mobile phone industry, repairs, reverse logistic
• Implementation of large-scale projects for the major oem and operators in the mobile phone industry, incl. creation and sustainment of repair lines, call center, logistic and hubs
• IT project governance for creation and maintenance of web portals and upgrades of a proprietary ERP
• Clients and stakeholders engagement; live business reviews with customers; production of dashboards and KPI boards, monitoring of SLA, P&L, risks
Here Technologies
Jun 2016 – Jul 2019
remote
Business Planning Manager
Location contents, mobility and transport, automotive, iOT
• Managing a PMO team with 16 Project Managers/Analysts; the activities covered a yearly execution plan of >10M euro in EMEA
• Governance, budgeting and P&L, strategic planning, KPI and dashboard, risk mitigation, change management, resource management
• Stakeholder engagement and customer relations; creation of a new enterprise process for customer escalations based on Jira
Here Technologies
Oct 2013 – May 2016
remote
Project Manager
Location contents, mobility and transport, automotive, iOT
• PMO/Governance of innovative projects such as ADAS and applications related to autonomous drive; Electrical Vehicle recharging stations; Points of Interests; Natural Guidance -“humanized” routing directions-; Public Transportation integrated routing; mobility
• I led the Community programs for WEU, in which I engaged a network of contributors to the company databases
• General budgeting and governance, risk mitigation, communication. Introduced the first Risk Register and KPI dashboard in the department
Nokia
Jul 2007 – Oct 2013
Rome
Operation Manager
Digital maps, mobility and transport, automotive
• Direct supervision of the Italian mapping team, 9 offices, 30 to 60 employees, including recruitment, assessment, career path and general resources management. Worked a plan of approximately 17.5M euro in 6 years
• Contract negotiation and procurement with different data-source suppliers for an overall expenditure of approx. 1M euro per year
• Set up of a Company entity in Turkey, that brought to the first mapping of Turkey released by Nokia L&C; mentor of the new Ukraine office branch