andrea sanchez

Virtual Assistant english/spanish freelancer

Message

Intro

San Salvador, El Salvador

Quality coordinator at TELEPERFOMANCE

Studied Business administration at ESI School Of Managemen

Executive Office

Joined July 12, 2023

Skills

Languages

English

Advanced

Spanish

Native or Bilingual

About

Hello and thank you for the opportunity for this position. My name is Andrea Kozett and I’m from El Salvador. To talk a little bit more about my career path, I have worked in the last 10 years as a customer service and tech support on the are of contact center, and currently as project manager. But also have additional experience as a virtual assistant foe the CEO of an outsourcing company located here in the country. I strongly believe that I can be the perfect fit for the job and capable of delivering excellent results. Due I possess skills that are unique, and likely unteachable, which makes me an above average candidate. I’ll be an asset to the company and a perfect fit for the team. I found my passion for helping people and providing my services when I began contributing to my previous jobs. While there, I combined it with my enthusiasm for writing that is my current hobby. After college, I began freelancing and working on the contact center area for a couple of years that I was able to acquire my knowledge and expertise. I believe this knowledge has also contributed on developing and high results I have created for others. I have received recognition from previous employees as well for my excellent verbal and written communication skills and details oriented mindset. Also, on my time management I can work on multiple projects at once by multitasking skills. I think hiring someone outsource can help you out as a company to move extraneous functions to some one more specialized which can lead to greater productivity, efficiency, and cost effectiveness.

Experience

TELEPERFOMANCE

Jul 2017 – Present

El Salvador

Quality coordinator

- Supervise Teleperformance Global Essential Security Policies. - Execute Teleperformance operating standards - Report and present QA results-trends internally and to client. - Analyze operational outcomes and develop action plans to ensure optimal performance is delivered. - Lead calibrations, conference calls (internal / external). CHANGE LEADER – JUNE 2022 TO DEC 2022 - Collaborated with process with operation to refine procedures, best practices and correct operation procedures and follow ups - Follow up and guide staff and employee’s performance and productivity, provide feedback and complete follow up for the OPERATIONS SUPERVISOR – JAN 2020 TO JUNE 2021 - Supervise procedures, schedules, aux usages and quality on employees assign - Follow up employee’s performance and productivity, provide feedback and completely new hire training.

Education

ESI School Of Managemen

Jun 2019 – Jul 2023

Bachelor on business administration , Business administration