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Andrea Santos

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Intro
Caracas, Venezuela
Studied at Universidad Central de Venezuela
Studied High school at U.E Nuestra señora de las Mercedes
Joined November 11, 2021

Skills

Languages

English
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Advanced
Portuguese
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Intermediate
Spanish
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Native or Bilingual
About
I really enjoy helping people and I am currently looking for a good opportunity to grow and become part of a wonderful team!
Experience
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Bitcoin Depot
Jan 2021 – Sep 2021
Remote
Customer Service Representative
Answer emails, texts, and phone calls from customers using Zendesk. Collect data about customers that created an account but did not complete any transaction.
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RSV Outsourcing
May 2020 – Feb 2021
Remote
Customer Service Representative / Virtual Assitant
I worked closely with customers who wanted some clothing advices and help with their orders. During my time there, I learned how to communicate with people from Germany, Portugal, France, Belgium, Ireland and United Kingdom also, how to use some Ecommerce tools, one of them it is PrestaShop.
Education
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Universidad Central de Venezuela
Jan 2016 – Present
Modern Languages bachelor's degree
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U.E Nuestra señora de las Mercedes
Sep 2010 – Jul 2015
High school