Andrea Santos

Message

Intro

Caracas, Venezuela

Studied at Universidad Central de Venezuela

Studied High school at U.E Nuestra señora de las Mercedes

Joined November 11, 2021

Skills

Languages

English

Advanced

Portuguese

Intermediate

Spanish

Native or Bilingual

About

I really enjoy helping people and I am currently looking for a good opportunity to grow and become part of a wonderful team!

Experience

Bitcoin Depot

Jan 2021 – Sep 2021

Remote

Customer Service Representative

Answer emails, texts, and phone calls from customers using Zendesk. Collect data about customers that created an account but did not complete any transaction.

RSV Outsourcing

May 2020 – Feb 2021

Remote

Customer Service Representative / Virtual Assitant

I worked closely with customers who wanted some clothing advices and help with their orders. During my time there, I learned how to communicate with people from Germany, Portugal, France, Belgium, Ireland and United Kingdom also, how to use some Ecommerce tools, one of them it is PrestaShop.

Education

Universidad Central de Venezuela

Jan 2016 – Present

Modern Languages bachelor's degree

U.E Nuestra señora de las Mercedes

Sep 2010 – Jul 2015

High school