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Andreea Giorgiana Stoica

Remote Administrative Assistant | Data Entry Specialist | Document Support

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Intro
Bucharest, Romania
Studied Legal Studies at Dimitrie Cantemir University, Bucharest
Computer Games
Joined June 18, 2025

Skills

Languages

Romanian
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Native or Bilingual
English
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Intermediate
About
I am an organized, responsible, and creative person with experience in digital organization, data entry, administrative support, and content writing. I have worked in various fields such as KYC, customer care, merchandising, sales, and finance. I adapt quickly to new tasks and always work with attention to detail and professionalism. I am currently looking for a remote job in Romanian, with a flexible schedule and non-verbal (written-only) responsibilities. Contact: - Email: stoicaandreea.giorgiana97@gmail.com - Phone/WhatsApp: +40 774494722
Experience
User avatar
Aventus Group IFN SA – Credit7
Jul 2023 – Apr 2025
Romania | Bucharest
Customer Service Agent
- Provided clients with detailed information about company services and policies. - Handled and resolved customer inquiries and requests in a timely manner. Key Skills & Competencies: English | Customer Support | Call Center Operations | Customer Service | CRM (Customer Relationship Management) | Customer Satisfaction
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Alpha Bank
Apr 2022 – May 2023
Romania | Bucharest
Customer Support Representative
- Managed remote customer interactions by handling and resolving inquiries via phone, email, and online channels. - Provided accurate and comprehensive information about the bank’s products and services. - Identified additional customer needs and promoted relevant banking products to drive sales. Key Skills & Competencies: Customer Support | Call Center Operations | Sales | Customer Service
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eMAG
Jul 2020 – Jun 2021
Romania | Bucharest
Customer Care Representative
- Provided technical support and troubleshooting assistance to customers. - Informed clients about company products and services. - Identified and resolved customer-reported issues in a timely manner. - Maintained and updated the database with reported problems and proposed solutions. - Entered new client information into the system. - Processed orders, returns, forms, and other customer requests. Key Skills & Competencies: Microsoft Dynamics CRM | Customer Support | Call Center Operations | Microsoft Outlook | Customer Service | Communication | Customer Satisfaction
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BNP Paribas / Cetelem
Feb 2019 – Nov 2019
Romania | Bucharest
KYC/AML Officer
- Investigated assigned alerts using the automatic monitoring system, following internal procedures for the prevention of money laundering and terrorist financing - Conducted detailed analysis to identify potential money laundering suspicions - Responsible for verifying customer identification data and transaction monitoring alerts, in compliance with Law 129/2019 and related legislation - Centralized data and prepared recurring compliance reports for internal and legal use Skills and competencies acquired: Microsoft Office | Team collaboration | Interpersonal and professional communication | Analytical thinking | Attention to detail
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Valoris
Feb 2018 – Dec 2018
Romania | Bucharest
Customer Representative
- Promptly handled customer inquiries and notifications received via phone, chat, or email, in accordance with established deadlines - Analyzed customer needs in detail and ensured satisfaction and loyalty through appropriate support - Provided high-quality customer assistance, following company standards and procedures - Collected client feedback and identified opportunities for improving the services offered Skills and competencies acquired: Microsoft Dynamics CRM | Customer support and service | Microsoft Outlook | CRM (Customer Relationship Management) | Client satisfaction strategies | Sales and negotiation
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Cycle European
Jun 2017 – Feb 2018
Romania | Bucharest
Debt Collection Agent
- Initiating debt collection files for individual debtors - Negotiating repayment plans or debt recovery schedules - Managing the collection process via phone calls, including notifying debtors and guarantors - Preparing reports regarding the status of debt recovery within the assigned portfolio Skills and competencies acquired: CRM (Customer Relationship Management) | Microsoft Word | Negotiation | Client communication and relationship building | Stress resilience | Microsoft Excel | Verbal and written negotiation skills
Education
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Dimitrie Cantemir University, Bucharest
Oct 2018 – Jun 2022
Bachelor of Laws - LL.B., Legal Studies
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