Andrew Kamau

Customer-Focused IT Professional: Expert in Customer Service & Technical Support

Message

Intro

Nairobi, Kenya

Call Center Agent at CCI Global

Studied Data Analytics at Google Coursera

Studied Information Technology. at Technical University of Mombasa.

Joined May 9, 2023

Skills

Languages

Swahili

Advanced

French

Basic

English

Advanced

About

With an IT background, I bring a unique skill set to my role as a customer service agent. I am able to understand and troubleshoot technical issues, which helps me provide effective solutions to customers. I know how to operate most CRM systems.

Experience

CCI Global

May 2022 – Present

Nairobi

Call Center Agent

Handling inbound and outbound customer calls for the client. Working with Infobip Sms Api for emails and WhatsApp chats with leads. Handling Driver's inquiries, customer complaints, or support issues regarding cars and driver registration. Escalating Issues to the engineering team for fixes.

Invisible Technologies Inc

Jan 2020 – May 2022

Remote All Over the World

Agent Operator / QA

Used Salesforce in handling cases and working on them as required. I used google sheets for data entry converting it later to CSV format. Making outbound calls to follow up on leads of potential clients. Uploading data to the client's cloud Online platform.

Sama.

Sep 2018 – Jul 2021

Nairobi

Junior Web Developer

Using Jira Service Desk in level 2 customer support and handling tickets. Web crawling and Data mining. We were working with the client’s database.

Education

Google Coursera

Dec 2022 – Feb 2023

Google Data Analytics Professional Certificate, Data Analytics

Technical University of Mombasa.

Dec 2010 – Aug 2015

Bachelor's, Information Technology.