I am a had working and detailed oriented individual. My work interests orbit the fields of technology and customer support. In considering this, my strongest attributes are my ability to learn and adapt quickly to ever changing environments.
Experience
Sutherland inc
Mar 2023 – Sep 2024
remote
ASSOCIATE IT HELPDESK TECHNICAL SUPPORT SPECIALIST
Ø Diagnosed, troubleshooted, and resolved complex technical issues regarding network
connectivity issues, operating systems, computer hardware, software, and cellphones.
Ø Assisted and provided support in setting up Domain Name Systems (DNS) and use Sender
Policy Framework (SPF) to authenticate email.
Ø Analyzed and generated reports using VinSolutions’s CRM.
Ø Provided customer service support and properly researched, identified, and provided
quick resolutions in a timely fashion.
Ø Diagnosed and resolved 50+ trouble cases per week.
Ø Performed follow-up calls and updated customer status and information.
Ø Responsible for data entry and data collecting.
Ø Assisted in marketing campaigns and sending out mass marketing email and text blasts.
Ø Handled high volume inbound and outbound calls.
Ø Escalated support desk tickets and calls.
Ø Interacted and communicated with all team levels and participated in developing the
best solutions to accommodate the needs and concerns of clients.
