Experienced customer service professional who has worked in many facets of the service industry looking to apply my 5+ years of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business.
Experience
University of North Florida
Mar 2024 – Present
Jacksonville, FL
OneStop Advisor
Delivered expert financial aid guidance, achieving a 95% customer
satisfaction rating while assisting over 200 students weekly.
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Collaborated with multiple teams to exceed project goals, enhancing
operational efficiency and customer satisfaction by 20%
University-wide.
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Achieved and sustained a 5-star average customer satisfaction rating
over 12 months by implementing feedback-driven improvements.
Nomad Health
Dec 2021 – Jan 2024
Remote
Operations Analyst
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Evaluated operational performance, leading to a 15% increase in
efficiency by implementing targeted improvements.
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Successfully orchestrated 5+ simultaneous projects, delivering all on
time and enhancing team efficiency through strategic time
management.
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Assessed client requirements and successfully shortlisted 200+
qualified candidates, improving recruitment efficiency by 30%.
Vector Marketing
Jan 2021 – Dec 2021
Fernandina Beach, FL
Branch Manager
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Interviewed and hired a team of 15 skilled professionals, generating
over $50,000 in sales in my first year
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Executed project timelines, achieving 100% on-time delivery by
streamlining team processes and task management.
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Devised targeted strategies that boosted existing customer sales by
20%, enhancing annual revenue significantly.