Angel Bautista, Virtual Assistant / Customer Success Hi! I'm your virtual angel in getting things done!

About

I've worked as a Virtual Assistant for the past two years and have gained a great deal of experience in providing administrative and customer service support to clients. I'm comfortable with using various software programs, such as Microsoft Office Suite and G Suite, as well as various CRM tools. I'm also experienced with managing multiple tasks simultaneously, prioritizing urgent projects, and working independently to achieve project objectives.

Experience

Glo Tanning

Sep 2022 – Mar 2023

Oklahoma, USA

Recruiting Admin

Communicate with potential applicants by scheduling interviews. Organize and maintain data related to recruiting activities/needs, i.e post job ads, refresh job ads etc. Send out onboarding reminders to those that were hired, once onboarded fully, send out training links. Respond to email notifications to new hires, send google meets for those that are in need. Handle technical issues in their area of expertise.

Glo Tanning

Mar 2022 – Sep 2022

Glo Tanning

Guest Services Specialist

Effectively resolve client questions and concerns through phone, chat, emails, and texts in a considerate and timely manner. Handle and manage tickets assigned. Respond to publicly-posted reviews on Yelp and Google Business (as needed). Take ownership of clients’ issues or concerns from beginning to end. Compose thoughtful, personalized responses to a variety of client requests. Triage incoming requests & spot trends in client issues to flag for the rest of the team.

Yayah Designs

Sep 2020 – Sep 2021

Santa Cruz, CA, USA

Shopify Virtual Assistant

Assists with complaints, orders, errors, account questions, billing, cancellations, engraving request updates and other queries. Place or cancel orders, calculate charges, and process billing or payment. Resolve customer complaints via email in addition to Shopify and Etsy back-offices. Handle complaints, provide appropriate solutions and alternatives within the time limits. and follow up to ensure resolution. Follow communication procedures, guidelines and policies. Record details of customer contacts and actions taken. Manage Inventory and update listings on the website.

Education

University of Southeastern Philippines

Jun 2012 – Apr 2016

Business Administration, Business Economics

Angel Bautista

Virtual Assistant / Customer Success Hi! I'm your virtual angel in getting things done!

Skills

Languages