User's Cover Picture
User's avatar

Angela Ribeiro

Experienced Customer Service Professional || Virtual Assistant certification || 120-hour TEFL certificate || Software developer student

Message
Intro
Durban, South Africa
Esl Teacher at Palfish
Consumer Services
Joined April 21, 2023

Skills

Languages

English
-
Native or Bilingual
About
I am a highly motivated and versatile professional with extensive administrative, secretarial, and office management skills. In addition to my experience in customer service, I am also an experienced online English teacher with a passion for language learning and fostering a love for the English language. As a virtual assistant, I possess exceptional communication, planning, and organizational skills, and I have a proven track record of effectively resolving customer inquiries and providing a high level of support. My commitment to delivering outstanding results and providing exceptional support to clients makes me a valuable asset to any team. I am currently a software developer student at SheCodes and ALX, and I hold certifications in SheCodes Basic (Introduction to Coding) and SheCodes Plus (Web Development). I am also a certified 120-hour TEFL teacher. Throughout my career, I have consistently demonstrated my ability to contribute to a positive team environment and assist coworkers as needed. I am an excellent collaborator and work well with cross-functional teams to resolve complex customer issues and escalate as necessary. If you are looking for a dedicated and driven virtual assistant with a passion for customer service and a talent for online teaching, look no further than me, Angela Ribeiro. Let's work together to make a positive impact in a virtual setting.
Experience
User avatar
Palfish
Feb 2022 – Present
South Africa/Remote
Esl Teacher
Create engaging and interactive lessons to inspire language learning and foster a love for the English language. Provide feedback, evaluation, and support to students to help them improve their proficiency and achieve their language goals. Deliver online classes using video conferencing software.
User avatar
CCI
May 2018 – Dec 2020
South Africa
Customer Service Representative
Greeted customers in a warm and friendly manner and provided them with professional assistance and support. Demonstrated a deep understanding of customer needs and expectations and went above and beyond to deliver exceptional customer service experiences. Processed customer orders and efficiently handled returns and exchanges, ensuring high levels of accuracy and attention to detail. Effectively resolved customer complaints and issues by empathetically listening to their concerns and finding appropriate solutions to meet their needs. Maintained meticulous records of customer interactions and transactions, ensuring data accuracy and completeness. Fostered a positive team environment by providing support and assistance to colleagues and collaborating effectively with cross-functional teams to resolve complex customer issues. Constantly strived to enhance the overall customer experience by identifying areas for improvement and proactively providing suggestions and ideas to management.
User avatar
Pick n Pay
Dec 2010 – May 2013
South Africa
Cashier/ BackOffice Assitant
Provided excellent customer service in a fast-paced retail environment, assisting customers with questions, concerns, and purchases in a friendly and professional manner. Utilized strong cashiering skills to accurately and efficiently process cash, credit, and debit transactions, ensuring a positive customer experience. Maintained a clean and organized workspace to provide a pleasant shopping environment for customers. Processed and verified incoming and outgoing invoices, contributing to the efficient operation of the BackOffice and ensuring timely and accurate processing of financial transactions. Assisted with maintaining accurate financial records and reports, demonstrating a strong attention to detail and commitment to accuracy. Conducted data entry and database management, contributing to the efficient operation of the BackOffice. Assisted with scheduling and coordinating meetings and events, demonstrating strong organizational and communication skills. Provided general administrative support as needed, demonstrating a willingness to help others and a commitment to teamwork.
© 2025 RemoteHub, Inc.
GeneralHome PageFind WorkVolunteeringBuy ServicesBrowse PortfoliosTest Ideas
Job CategoriesMedical & HealthcareWeb, Mobile & ITMarketing & SalesBusiness & ConsultingDesign & CreativeEngineeringCustomer SupportWriting & TranslationLegal & Finance
Help & SupportHelp CenterCommunityBlogTerms and ConditionsPrivacy Policy