Angel Hernán Villarreal Gonzaléz, Platform Administration Coordinator

About

Professional for data center management, construction, design, systems administration and data center infrastructure. Design, feasibility and estimate technological infrastructure services through the analysis of strategies and needs, technological prospecting, resource planning in order to provide technological solutions that leverage the core and support activities required by the Corporation. Ensure the availability and reliability of the hardware and software committed to the service levels, with the users. Plan and coordinate the monitoring activities of the entire platform and infrastructure of the Data Center. Plan and control care and support schemes 7*24*365.

Experience

AMAGI GROUP

Oct 2019 – Feb 2022

Caracas, Venezuela

Platform Administration Coordinator on Amagi

Ensure the availability and reliability of the hardware and software committed to the service levels, with the users. Plan and coordinate the monitoring activities of the entire platform and infrastructure of the Data Center. Plan and control care and support schemes 7*24*365.

Contacto Integral Asesores C.A.

Mar 2018 – Sep 2019

Caracas, Venezuela

Manager

Plan, direct and control the provision of services provided by the Service Desk and Monitoring Center in order to ensure customer satisfaction in a competitive manner and agreed service level, complying with the rules and procedures of Bank Mercantil and Contacto Integral Asesores. Supervise the activities of the Service Desk, Monitoring Center and Management and Quality trough management reports. Ensure that Bank Mercantil Business, its need, requirements and service objectives of the Service Desk and Monitoring Center are shared, discussed and understood by the staff of Contacto Integral Asesores. Propose improvements and preventive and corrective actions as a result of the management analysis and verification of compliance with established quality standards. Ensure compliance with policies, business procedures and IT security that Bank mercantile deems vital to protect its interests. Ensure Compliance with regulations of ethics, dress, communication and coexistence aligned to Bank Mercantil. Continuously verify the quality and performance of the service provided to the customers of the Services Desk and Monitoring Center, in terms of compliance with the agreed service levels, the satisfaction of the end users for the service receives, monitoring of the rules and procedures of Bank Mercantil and the best practice of Contacto integral Asesores.

CADAFE-CORPOELEC

Mar 1995 – Jun 2018

Caracas, Venezuela

Specialist I A Planning and Engineering IT

Analyze the requirements and strategies of the user units to design the architecture of technological infrastructure solutions and services. Make possible the proposed technological architectures in order to provide efficient infrastructure solutions in cost, time and resources. Prepares proposals for technological solutions in terms of resources cost and time. Estimate the investments budgets and expenses associated with the investment for the development and implementation of the proposed solutions. Design the technological infrastructure plan that will support the IT strategic planning. Investigate, analyze and certify existing technological proposals in the market to maintain the catalog of technical prospecting. Support and certify the preparation and execution of policies for the administration and operation of technological infrastructure service, Design, standardize and update the architecture of technological infrastructure for the data centers of the regions, in order to ensure the same standards of administration of the technological infrastructure throughout the country. Manage and maintaining the laboratory for design, research and development of technological infrastructure solutions. Participate in forums, congresses, technological update seminars to have the competence to design technological infrastructure solutions according to market trends, in order to be able to count on the competences in the design of technological service proposal that can meet strategic needs. Investigate and evaluate new technologies solutions and equipment for their application to the National Infrastructure. Prepare the technical specifications of the approved designs to be executed in the procurement processes. Design the operational continuity plan to ensure the availability of services in case of interruption

Education

Universidad Nacional Experimental Simon Rodríguez

Feb 2004 – Oct 2007

Bachelor´s degree, business administration and management mention computing , mention computing

ISUM

Mar 1998 – Jul 2000

Senior Technician Computing , Computing

Angel Hernán Villarreal Gonzaléz

Platform Administration Coordinator

Skills

Languages