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Angelica Aton

Customer Service Representative

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Intro
Davao City, Philippines
Studied Information Technology at San Isidro College
Joined January 27, 2026

Skills

Languages

English
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Fluent
About
Energetic and personable Customer Service Representative with over 6 years of BPO experience specializing in blended accounts (voice and non-voice). Proven expertise in handling email, chat, and call communications with strong problem solving and communication skills. Adept in billing, technical support, product selling, and customer care with track record of exceeding customer satisfaction targets and reducing cancellations. Equipped with a suitable home workspace and flexible to EST/PST working hours. Committed to delivering exceptional support and contributing to team success in a full-time.
Experience
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Sutherland Global Philippines
May 2023 – Dec 2025
Davao City, Philippines
Customer Service Representative
-Managed 50+ daily customer interactions regarding billing, account sign‑ups, product information, and customer data retrieval via voice and non‑voice channels, while also handling sales opportunities during calls by identifying customer needs, presenting relevant products or services, and guiding them through the purchase process to support revenue goals. -Achieved an 85% customer satisfaction rating, surpassing company average by 15%. -Proposed retention tactics that decreased customer cancellations by 5%.
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IBEX Global Solution
Jun 2019 – May 2023
Davao City, Philippines
Customer Service Representative
-Handled a wide variety of customer inquiries, complaints, and requests, ensuring swift resolution through chat, email, and phone support, while also identifying sales opportunities during interactions, presenting suitable products or services, and guiding customers through the purchase process to support sales targets. -Consistently exceeded daily targets by proactively recommending relevant products and services. -Actively participated in training to maintain up-to-date product knowledge and customer service best practices. -Served as Production Support and Temporary Supervisor, demonstrating leadership and team coordination skills.
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San Isidro High School Inc.
Jul 2018 – May 2019
Kadingilan, Bukidnon
Computer Instructor and Admin Staff
Maintained student and school records, taught junior and senior high computer classes, and coordinated school publications.
Education
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San Isidro College
Jun 2013 – Jun 2018
Bachelor of Science in Information Technology, Information Technology
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