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Angelica Oyola

Reading, United States
Youth Development Specialist-Team Lead at Abraxas
Joined June 4, 2024


Passionate bilingual graduate from University of Phoenix with over 10 years of customer service. Over 2 years of experience of working with computer and technology issues. Well-organized and agility focused with proven skills in project management, google workplace/suite, outlook 365 dynamics, JavaScript, CSS, HTML and help desk applications (Jira, Confluence),Node, Elixir, Phoenix, Python, Git, SQL, VS code, Electronic Medical Record (EMR), Epic Systems, Asana,Microsoft office, Microsoft Visual Studio Code, and Concur.Results-driven life coach with 5+ years of experience helping individuals achieve personal and professional growth. Proven track record of empowering clients to overcome obstacles, set and achieve goals, and develop healthy habits. Skilled in active listening, motivational interviewing, and cognitive-behavioral techniques. Proficient in creating personalized coaching plans, facilitating group workshops, and providing ongoing support through regular check-ins.
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Jan 2022 – Present
Youth Development Specialist-Team Lead
● Interacting with and supervises clients during daily activities in a manner that ensures their safety and security. ● Maintaining regular communication with supervisor and co-workers. ● Providing effective facility security including conducting headcounts, room checks, and observing client movement. ● Observing client behavior and intervenes appropriately. ● Processes intakes and screens clients according to program policy. ● Creating engaging programs and workshops to empower young people to reach their full potential. ● Designing and implementing comprehensive youth development plans, focusing on skill-building, mentorship, and community engagement. ●Effectively collaborating with cross-functional teams to develop and deliver programs that promote positive outcomes, such as improved academic performance, increased self-confidence, and enhanced life skills.
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Sep 2021 – Jan 2022
Pharmacy Service Representative
● Provided customer service and technical support for members by phone/email to ensure they understood the proper knowledge of their medical benefit coverage. ● Researched solutions to complex problems using available resources and provided medical benefit coverage when applicable to members. ● Ensured the confidentiality of all members and patience records. ● Documented all interactions with customers and ensured follow up were made in accordance with the company’s procedures and policies. ●Successfully navigated complex pharmacy operations, ensuring accurate order processing, and managed multiple priorities in a fast-paced environment.
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Commonwealth of Pennsylvania
Feb 2019 – Sep 2021
philadelphia, pa
Driver License Examiner Assistant
● Score written and visual tests and conduct road performance tests to determine applicants’ eligibility for driver’s license. ● Conduct computer checks of state and federal information ● Issued driver’s license lost, stolen, reinstate, new issue identification, etc. ● Stepped up as a team leader with a team of five employees in the absence of the manager. ● Effectively communicated with customers, resolving issues and providing clear instructions to ensure a positive experience
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Commonwealth of Pennsylvania
Jul 2017 – Feb 2019
Correctional Officer
● Verified warrants, conducted searches, and fingerprinted inmates ● Oversee inmates during meals, visits, recreation, telephone calls and shower time ● Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the public (general). ● Monitored inmates’ behavior to prevent crimes, escape attempts and other dangerous activities ● Crisis management, conflict resolution, and effective communication in high-stress environments.