Angelica Oyola

Abraxas

Jan 2022 – Present

morgantown,pa

Youth Development Specialist-Team Lead

● Interacting with and supervises clients during daily activities in a manner that ensures their safety and security. ● Maintaining regular communication with supervisor and co-workers. ● Providing effective facility security including conducting headcounts, room checks, and observing client movement. ● Observing client behavior and intervenes appropriately. ● Processes intakes and screens clients according to program policy. ● Creating engaging programs and workshops to empower young people to reach their full potential. ● Designing and implementing comprehensive youth development plans, focusing on skill-building, mentorship, and community engagement. ●Effectively collaborating with cross-functional teams to develop and deliver programs that promote positive outcomes, such as improved academic performance, increased self-confidence, and enhanced life skills.

CVS

Sep 2021 – Jan 2022

remote

Pharmacy Service Representative

● Provided customer service and technical support for members by phone/email to ensure they understood the proper knowledge of their medical benefit coverage. ● Researched solutions to complex problems using available resources and provided medical benefit coverage when applicable to members. ● Ensured the confidentiality of all members and patience records. ● Documented all interactions with customers and ensured follow up were made in accordance with the company’s procedures and policies. ●Successfully navigated complex pharmacy operations, ensuring accurate order processing, and managed multiple priorities in a fast-paced environment.

Commonwealth of Pennsylvania

Feb 2019 – Sep 2021

philadelphia, pa

Driver License Examiner Assistant

● Score written and visual tests and conduct road performance tests to determine applicants’ eligibility for driver’s license. ● Conduct computer checks of state and federal information ● Issued driver’s license lost, stolen, reinstate, new issue identification, etc. ● Stepped up as a team leader with a team of five employees in the absence of the manager. ● Effectively communicated with customers, resolving issues and providing clear instructions to ensure a positive experience

Commonwealth of Pennsylvania

Jul 2017 – Feb 2019

Pennsylvania

Correctional Officer

● Verified warrants, conducted searches, and fingerprinted inmates ● Oversee inmates during meals, visits, recreation, telephone calls and shower time ● Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the public (general). ● Monitored inmates’ behavior to prevent crimes, escape attempts and other dangerous activities ● Crisis management, conflict resolution, and effective communication in high-stress environments.

Skills