Angelica Saludo

Quality Analyst | Virtual Assistant | Customer Service

Message

Intro

Manila, Philippines

Performance Manager at HealthyBOS

Studied Computer Science at Lyceum of the Philippine University – Batangas

Consumer Services

Joined March 11, 2024

Skills

Languages

English

Fluent

About

Hi there, my name is Angelica. I am an expert of virtual assistance and I have a long term experience in call center which is about 9 years. With the hard labor and quick intelligence, I can assure my clients of best service and drastic success. I have been certified as a Quality Analyst and as a Performance Manager wherein my main responsibility is to keep the quality of works and to make sure that all process is aligned with our client. I am a passionate worker and do not lose patience at the crucial points of online business. I love to cope myself up by with watching movies and spending quality time with my family. I also have all the facilities of technical arrangements. Never let my clients feel down because of poor connection. I am hundred percent dedicated to my work and can give assurance of 24 hours’ availability.

Experience

HealthyBOS

Dec 2021 – Present

Philippines

Performance Manager

Team Leader/Quality Analyst Manage team and performance Review and Audit calls Facilitate Client Calibrations Data Analysis and Reporting Expert in Insurance Verification Prior Authorization Specialist Specialized in collecting necessary documents for health care purposes.

KGB Philippines Inc.

Jan 2018 – May 2021

Philippines

Quality Analyst | Customer Service/Technical Support

Audit and Monitor Calls Basic and Advance troubleshooting for smartphones Network troubleshooting Billing assistance Customer service Lead Agent

Alorica Philippines Inc.

Jul 2015 – Jan 2018

Philippines

Technical Support Representative

Basic and advanced troubleshooting for Digital TV Basic and advanced troubleshooting for Home Internet Service Basic and advanced troubleshooting for Home Phone Service Sales Retention Billing Assistance Customer Service Subject Matter Expert

Education

Lyceum of the Philippine University – Batangas

Jun 2013 – Apr 2015

Associate in Computer Technology, Computer Science