Hi there, my name is Angelica. I am an expert of virtual assistance and I have a long
term experience in call center which is about 9 years. With the hard labor and quick
intelligence, I can assure my clients of best service and drastic success.
I have been certified as a Quality Analyst and as a Performance Manager wherein my main responsibility is to keep the quality of works and to make sure that all process is aligned with our client. I am a passionate worker and do not lose patience at the crucial points of online business.
I love to cope myself up by with watching movies and spending quality time with my
family. I also have all the facilities of technical arrangements. Never let my clients
feel down because of poor connection. I am hundred percent dedicated to my work
and can give assurance of 24 hours’ availability.
Experience
HealthyBOS
Dec 2021 – Present
Philippines
Performance Manager
Team Leader/Quality Analyst
Manage team and performance
Review and Audit calls
Facilitate Client Calibrations
Data Analysis and Reporting
Expert in Insurance Verification
Prior Authorization Specialist
Specialized in collecting necessary documents for health
care purposes.
KGB Philippines Inc.
Jan 2018 – May 2021
Philippines
Quality Analyst | Customer Service/Technical Support
Audit and Monitor Calls
Basic and Advance troubleshooting for smartphones
Network troubleshooting
Billing assistance
Customer service
Lead Agent
Alorica Philippines Inc.
Jul 2015 – Jan 2018
Philippines
Technical Support Representative
Basic and advanced troubleshooting for Digital TV
Basic and advanced troubleshooting for Home Internet
Service
Basic and advanced troubleshooting for Home Phone
Service
Sales
Retention
Billing Assistance
Customer Service
Subject Matter Expert
Education
Lyceum of the Philippine University – Batangas
Jun 2013 – Apr 2015
Associate in Computer Technology, Computer Science