Angelika Dela Cerna

Goal getter Customer/Administrative support

Message

Intro

Davao, Philippines

Chat and admin Support at Chat2Concierge

Studied Education at Cor Jesu College of Digos Inc.

Hospitality

Joined December 12, 2022

Skills

About

I'm sure having you visit my profile is not just by chance. You are looking at your next possible asset in your company/team! I'm new in Upwork but definitely trained and experienced in an on-the-site job! Here's why... I have knowledge in: -LS CRM - ZOHO - Gorgias -Google Sheets -Shopify -MS office -Freshdesk -Art of Rapport experience with : - a hybrid account for a US based telecommunications company (both call and chat) - being a chat support with 2 concurrencies and sometimes taking calls. - (currently) a direct client chat support for an Australian-based customer service company. -handling customer concerns from general queries to complex billing, order-related concerns to basic troubleshooting and soft marketing. -Always EAGER and EXCITED to learn and try new things; values an open door relationship; "constructive criticism is vital for success and maintain good partnership between employer and employee", is something I always believe! -in teaching -Content/post designs I could just go on and on but that won't let us have much to talk about. Won't we? Let's talk about it and I can guarantee you that hiring me is the best decision you'll ever make. Cheers to you!

Experience

Chat2Concierge

Mar 2021 – Present

Australia (remote)

Chat and admin Support

I answer general website, and booking queries for different industries including tourism, accommodation, transportation, medical appointments, and social clubs. I also do admin work in setting up canned responses and reporting.

Education

Cor Jesu College of Digos Inc.

Jun 2014 – Apr 2018

Bachelor of Physical Education Major in School's Physical Education, Education