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Angelique Barret

Looking for opportunities to contribute and grow

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Intro
El Puerto de Mazarron, Spain
Joined September 11, 2022

Skills

Languages

French
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Native or Bilingual
English
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Fluent
About
Currently looking for new opportunities to contribute and grow. I have been a Technical Customer Support representative and Manager for the past 10 years with two different companies. I'm a quick learner that can work in a fast-paced environment and I'm also a great team player. I love working on projects whenever I see a process that can be improved. I am as good as a team player as working independently. I am looking for a remote position as I see through the years it better fits my temper and I am more efficient with no distractions around and can enjoy a better work-life balance as well. I am a native French speaker and I have been living and working in Dublin, Ireland for the past 12 years in English. I have now moved to Spain for a new challenge and I am currently learning Spanish.
Experience
User avatar
DocuSign
Apr 2021 – Apr 2022
Dublin - Fully remote
Technical customer Success Manager III
- Being the person to refer to for new hires, ensuring part of their training to enable them to grow their skills and portfolio and find their vertical of expertise. - Managing and cultivating the technical relationship and communication with Enterprise Premium accounts - Ensuring consistent delivery of all Enterprise Premium Support program components - Assist in the resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company - Acquire and maintain knowledge of existing systems and new systems in order to provide accurate assistance and training to customers and the Customer Success Team. This includes the most used DocuSign integrations such as DocuSign for Salesforce and DocuSign for SuccessFactors and many more. - Act as an advisor for advanced DocuSign features, such as APIs, Integrations, DocuSign Connect, Power forms, Templates, Embedding signing, Standard Based Signature, and other DocuSign-specific products. - Educate and assist customers in using DocuSign to reinforce their trust in the product and support. Act as the first line of contact for Enterprise customers for any technical question or issue they might encounter to provide a timely solution.
User avatar
DocuSign
Apr 2017 – Apr 2021
Dublin - remote flexible
Technical customer Success Manager
- Managing and cultivating the technical relationship and communication with Enterprise Premium accounts - Ensuring consistent delivery of all Enterprise Premium Support program components - Assist in the resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company - Acquire and maintain knowledge of existing systems and new systems in order to provide accurate assistance and training to customers and the Customer Success Team. This includes the most used DocuSign integrations such as DocuSign for Salesforce and DocuSign for SuccessFactors and many more. - Act as an advisor for advanced DocuSign features, such as APIs, Integrations, DocuSign Connect, Power forms, Templates, Embedding signing, Standard Based Signature, and other DocuSign-specific products. - Educate and assist customers in using DocuSign to reinforce their trust in the product and support. Act as the first line of contact for Enterprise customers for any technical question or issue they might encounter to provide a timely solution.
User avatar
DocuSign
Apr 2016 – Apr 2017
Dublin
Technical customer Support representative II
- Assist in the resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company - Acquire and maintain knowledge of existing systems and new systems in order to provide accurate assistance and training to customers and the Customer Success Team. This includes the most used DocuSign integrations such as DocuSign for Salesforce and DocuSign for SuccessFactors and many more. - Act as an advisor for advanced DocuSign features, such as APIs, Integrations, DocuSign Connect, Power forms, Templates, Embedding signing, Standard Based Signature, and other DocuSign-specific products. - Educate and assist customers in using DocuSign to reinforce their trust in the product and support. Act as the first line of contact for Enterprise customers for any technical question or issue they might encounter to provide a timely solution.
User avatar
Convergys/Stream
May 2011 – Apr 2016
Dublin
Customer Care/ technical support representative level I to III
•Provide technical support and pre-sales service to Nikon’s professional customers (phone/e-mail/chat) •Helping the customer to use and understand our professional products (cameras and software) •Dealing with any customer request regarding loyalty program (handling high priority clients and queries) •In charge of loyalty program subscription and in relation with Nikon France for specific requests •Analysing and investigating specific problems with our products and providing timely solution to customers •Work with product support team to ensure resolution of the issue. •Dedicated agent working to exceed targets daily, and to anticipate client needs •Use of Rightnow (Oracle) system on a daily basis
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