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Angie Morales

Data Analyst Marketing/ Industrial Engineer

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Intro
Chicago, IL, United States
Studied Big Data and Data Science for public administration at Costa Rican University
Studied Data mining: predictive models at PROMIDAT
Studied Industrial Engineering at Costa Rican Institute of Technology
Information Technology & Services
Joined October 1, 2024

Skills

Languages

Spanish
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Native or Bilingual
English
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Fluent
About
Acclaimed industrial engineer with 10+ years of experience focused on data analysis, management of quality and market metrics (KPIs), and development of statistics and data modeling. Work specialized towards maximizing business efficiencies and organizational actions while improving company performance and market strategies. Recognized in 2022 for valuable contributions made to the Marketing Department of RACSA, the telecommunications and IT firm of the government of Costa Rica, while also demonstrating an Outstanding Job Performance Rating for three consecutive years since 2020. Recently relocated to Chicago and seeking employment. Current work status is U.S. Permanent Resident.
Experience
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RACSA
Feb 2017 – Oct 2023
Indicator analyst
Generation of quality control reports and market metrics (KPIs) for development and implementation of action plans geared towards improving customer satisfaction index, customer experience (CX), voice of the customer (VOC) and consumer retention (NPS, CSAT, CES, among others). Specialist in data analysis, managing dashboards, conducting surveys, data collection techniques, information flow mapping, employment of statistical methodologies, data modeling with R, Python and Power BI, design of experiments and producing actionable insights for business performance and execution strategies. Outstanding Job Performance Rating for three consecutive years: 2020, 2021,2022. View performance reviews and recognitions in Honors from Linkedin. Certificate of recognition for the contribution to achieving the objectives of the Marketing Department of the organization in 2022, due to the annual increase and maintenance of metrics such as NPS and the service quality perception index.
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Central Bank of Costa Rica
Nov 2016 – Jan 2017
Project Management Analyst
Responsible for planning and organizing the “Innovation and Integration of Statistics Project” in the Economic Division of the bank for the achievement of project objectives segmented in the categories of time, cost and scope. Design process flows for analysis using Bizagi.
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BAC Credomatic financial group
Dec 2010 – Sep 2015
Product Coordinator / Senior Process Engineer / Junior Process Engineer
Promoted to Senior Process Engineer after two years, then again to Product Coordinator, overseeing a large number of diverse projects including Personal Loans, Assistance and Insurance Plans, Automatic Collections, Credit Card Renewals and Migration of strip cards to chip technology. Produced definitions, control and analysis of processes, data, indicators, dashboards, and statistics for business performance management and strategies. Spearheaded implementation, monitoring, evaluation, and continuous improvement of commercial projects and products. Methodologies employed include Six Sigma to measure operational efficiency and improve process management, The 4 Disciplines of Franklin Covey to increase strategic execution through tools that promote a high-performance culture and Scrum with Jira, to manage scrum boards.
Education
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Costa Rican University
Jul 2018 – Aug 2018
Certificate , Big Data and Data Science for public administration
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PROMIDAT
Mar 2017 – May 2017
Certificate , Data mining: predictive models
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Costa Rican Institute of Technology
Feb 2005 – Oct 2010
Bachelor , Industrial Engineering