Anica Spasic

Psychologist with interest in HR and human relations

Message

Intro

Belgrade, Serbia

Help desk Specialist at NCR

Studied Psychology at Faculty of Media and Communications

Studied Financial Administrator at High Economy School

Joined May 17, 2021

Skills

About

High interest in human development and self-improvement. Results-driven and passionate about the enhancing human potential, talents and skills. Focus on proactive development of relationships and ensuring the employee satisfaction and healthy work environment. Various work experience from working one on one with people to working in multinational, multicultural companies and in big teams

Experience

NCR

Jul 2019 – Present

Belgrade, Serbia

Help desk Specialist

Following through the installation process of various POS and Non POS equipment. Mail correspondence, database maintenance, tracking and logging issues that occur during the install process. Creating reports on various parts and status of installation. Responsible for understanding end to end processes that underpin quality customer service.

Fine Hotels and Suites

May 2017 – Dec 2018

Den Haag, Delft and Schiedam

Housekeeping Supervisor

Optimizing business operations in housekeeping department. Checking the rooms before checking in the guests. Making sure that the rooms are clean, equipped with everything needed, well organized and ready for the guests. Maintain stock reports and create plan of daily and extra tasks for each week. Training and organizing employees to meet the company standards at multiple locations.

Education

Faculty of Media and Communications

Oct 2013 – Jan 2021

Bachelor's, Psychology

High Economy School

Sep 2009 – Jun 2013

Financial Administrator