Anis Boukezzoula, Customer Technical Manager

About

Hello, I am Anis; a petroleum production Engineer and a Customer technical Manager at

(Bizdustry is an online e-commerce website offering financial services to customers, including but not limited to paid incentives, articles, and a YouTube channel exploring business in-depth). During my experience, my skills / Tasks were: -Respond to an average of 20+ chats a day from dissatisfied customers related to technical problems, withdrawing money—the average customer satisfaction rate of 97%. -Manage CRM database, including troubleshooting, maintenance, updates, and report generation. -Develop and coach a high-performing team by providing leadership on organizational capacity, site planning, talent management, and performance management. - Plan, direct and supervise the daily work schedule and activities on Bizdustry.com. - Experience in Microsoft Office (word, excel, PowerPoint) and creating amazing models. - Experience in creating professional resumes for people who want to find work quickly with modern models.

Experience

Bizdustry.com

Nov 2018 – Feb 2022

Remote

Customer Technical Manager

• Respond to an average of 20+ chats a day from dissatisfied customers related to technical problems, withdrawing money—the average customer satisfaction rate of 97%. • Develop and coach a high-performing team by providing leadership on organizational capacity, site planning, talent management, and performance management • Partner with other executives to maximize the leadership team’s effectiveness and develop new strategies to lead the site. • Plan, direct and supervise the daily work schedule and activities on Bizdustry.com. • Identify and resolve issues to improve management and sales leadership. • Management of Monetization, Ad Networks, and Advertising. • Manage CRM database, including troubleshooting, maintenance, updates, and report generation.

Health Organization

Jun 2017 – Jan 2018

Algeria

Volunteer

Helped hospital staff with basic human resources needs. · Answered phone inquiries and emails. · Filed paperwork and data. · Performed office administrative duties.

Mega Clothes

Jan 2015 – Feb 2016

Algeria

Customer Representative

-Assisted customers in making buying decisions, returning products, choosing service plans, and answering phone calls and emails. · Trained four new employees on shop policies, products, and operations.

Education

University Kasdi Merbah

Sep 2017 – Jun 2022

Master's degree, Petroleum Engineering

Anis Boukezzoula

Customer Technical Manager

Skills

Languages