I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively. I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives.
Experience
Transunion Information Solutions Inc.
Jul 2017 – Present
Philippines
Senior Analyst
o IT helpdesk: Serve as the first point of contact for customers seeking technical assistance over the phone or email
o End to end process of portfolio review requested by the member accurately on a given timeline
o Back-office support on both internal and external requests in relation to ICRS, Adviser, Triggers and other TUPH products and services.
o Data quality checking and cleansing
o Problem solving by analyzing solutions using own judgement and has the ability to handle contentious or more complex queries
o Gain an understanding of our data tools, pipelines and processes. Support increased automation and quality control of data loading.
o Billing reconciliation and support
o Provide assistance in UAT for updates and new products
o System UAT support and tester
o Mentor junior members of the team – which includes GCC team in India
o Build and leverage relationships with other departments
o Able to do operation work assigned
Ten Eleven Manila
Jan 2017 – Jul 2017
Philippines
Data Conversion Specialist
o Conducts analysis of databases with the goal of producing the initial Data Mapping for the Extract process
o Implement tools, scripts, queries or applications for accessing and analyzing data and migrating data
o Provide data entry work on various occasions where uploading or automation is not available
o Support transmissions and conversions with a wide range of import and export tools.
o Prepare templates from various data sources for uploading to xero accounting software.
American International Group
Jul 2015 – Dec 2016
Philippines
Business Processing Analyst
Validation Technician
o Ensure fast and process with high quality and accuracy in a less period of time.
o Secured daily quota with high quality output.
Medical Bills Analyst
o Input and compare data and information of medical bills and reports provided by the system.
o Verify data and information of medical bills and reports with high quality and accuracy.
o Secured daily target quota with high quality output.
Quality Reviewer - Chase Requirement
o Identify, capture information and process a specific policy with proper policy owner.
o Secured correct beneficiaries and their proper allocation of shares.
o Review eligibility and claims systems for errors and escalate inquiries for corrections or adjustments