I have varied experience in different ITES enabled positions and departments. I have worked for Technical Support over phone as well as on chat and email. I have done sales over the phone and as well as on chat. I also have 7 years of experience in Customer support in banking and other service related organisations through chat and voice support. My most recent profile has been with American Express working as a Quality Tester, monitoring outbound calls made by its in-house collection team as well as calls made on accounts sold off to outside agencies. In total I have an experience of 12 years in multiple job roles that need very good command of spoken and written English.
Experience
American Express
Sep 2020 – Present
Gurgaon
Operations Support
My job role requires me to test customer communication made on outbound calls to account holders with a collection status or accounts being handled by outside agencies after being sold off.
