Anmol Gupta

Senior Executive

Message

Intro

Riga, Latvia

Subject matter Expert at TELEPERFORMANCE

Analyst at Eclerx Service Ltd.

Representative at Concentrix

Guest Delight Associate(PT) - Silver - Operation at Jubilant Food Works Limited (Domino's)

Studied Mechanical Engineering at Government Polytechnic Ambala City

Consumer Services

Joined September 11, 2022

Skills

Languages

English

Fluent

About

More than 3 years of experience of customer services

Experience

TELEPERFORMANCE

May 2021 – Present

Mohali, Punjab, India

Subject matter Expert

Joined as a Customer Care Executive and got promoted as a Subject matter Expert in January 2022. I am in blended tech - support international process. Manage team, give them support and knowledge to complete the target to maintain and increase company growth. Since first day, worked for different LOB like voice, chat and machine translation chat.

Eclerx Service Ltd.

Dec 2019 – Present

Chandigarh

Analyst

• I was in international chat process. Which was a technical support. • Used to troubleshoot all technical issues over the chat session.

Concentrix

Jun 2019 – Present

Chandigarh

Representative

I was working with the client Oyo. Which was an escalation desk. Used to handle different types of customer over the call.

Jubilant Food Works Limited (Domino's)

Apr 2018 – Present

Ambala Cantt, Harayana, India

Guest Delight Associate(PT) - Silver - Operation

Joined as a Guest Delight Associate - PT and got promoted as a Guest Delight Associate(PT) - Silver - Operation Used to handle all customer, take their orders and team management. Maintain hygiene.

Education

Government Polytechnic Ambala City

Jun 2016 – Oct 2020

Diploma , Mechanical Engineering