Dynamic and results-driven professional with expertise in administration, customer service, and project coordination complemented by a strong background in healthcare administration. Proven ability to enhance operational efficiency, foster strategic partnerships, and drive business growth. Skilled in innovative problem-solving, relationship building, and creating inclusive environments to deliver exceptional results.
Experience
Easylink International Shipping
Apr 2024 – Present
NJ
Customer Service Representative
• Deliver exceptional service by addressing customer inquiries and resolving issues promptly.
• Maintain a high customer satisfaction rate through personalized communication and problem-solving.
• Process transactions and ensure accurate record-keeping in a fast-paced environment.
• Serve as the first point of contact for customers, managing high-volume interactions with patience and efficiency.
• Handle escalations by implementing solutions that improve customer retention.
• Train team members in delivering consistent, high-quality service.
• Handle a high volume of inbound and outbound calls and emails, ensuring timely responses to customer needs.
Education
University of Maryland Global Campus
May 2024 – Present
Masters in Healthcare Administration, Healthcare Administration