Ann Haizel

Healthcare Administrator

Message

Intro

Hillsborough, United States

Customer Service Representative at Easylink International Shipping

Studied Healthcare Administration at University of Maryland Global Campus

Joined April 11, 2025

Skills

Languages

English

Native or Bilingual

About

Dynamic and results-driven professional with expertise in administration, customer service, and project coordination complemented by a strong background in healthcare administration. Proven ability to enhance operational efficiency, foster strategic partnerships, and drive business growth. Skilled in innovative problem-solving, relationship building, and creating inclusive environments to deliver exceptional results.

Experience

Easylink International Shipping

Apr 2024 – Present

Customer Service Representative

• Deliver exceptional service by addressing customer inquiries and resolving issues promptly. • Maintain a high customer satisfaction rate through personalized communication and problem-solving. • Process transactions and ensure accurate record-keeping in a fast-paced environment. • Serve as the first point of contact for customers, managing high-volume interactions with patience and efficiency. • Handle escalations by implementing solutions that improve customer retention. • Train team members in delivering consistent, high-quality service. • Handle a high volume of inbound and outbound calls and emails, ensuring timely responses to customer needs.

Education

University of Maryland Global Campus

May 2024 – Present

Masters in Healthcare Administration, Healthcare Administration