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Anna Chaban

Project Manager

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Intro
Warsaw, Poland
Studied The Korean language, literature, and translation. English language. at Kyiv National Linguistic University
Gambling & Casinos
Joined July 31, 2022

Skills

Languages

English
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Advanced
Korean
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Intermediate
Ukrainian
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Native or Bilingual
Russian
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Native or Bilingual
About
After 2 years of working in iGaming projects, I realized that, first of all, I like communication with people. New projects, tasks, goals, which, in turn, brings new experience and knowledge, as well as the opportunity to apply the knowledge already acquired.
Experience
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NDA - iGaming
Nov 2021 – Jul 2022
Kyiv
Korean Translator
Familiarization of the company's customers with the product, assistance in solving problems that arise
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NDA - iGaming
Mar 2021 – Sep 2021
Tbilisi
Team lead of asian country managers | Korean Country Manager
My job descriptions included: Representing the interests of the organization in the region. Study of the territory, knowledge of its specifics and features. Tracking the marketing policies of direct and indirect competitors. Attracting customers by demonstrating competitive advantages and reducing disadvantages. Search for business partners. Analysis of consumer activity in the region. Also, my responsibilities included drawing up a work plan for the controlled geo, determining the ways in which the product will develop in the near future: Product (based on analysis, setting tasks for the processing of certain points) Internal marketing (Promote popular games; organize tournaments only for this geo; localize bonus offers; develop convenient communication channels for this geo -> localize email newsletters by language; ) External marketing (affiliation: buying advertising on an ongoing basis (sites, porn hosting, streams, bloggers, dating apps, etc.).) Ability to understand complex business problems and find ways to optimize processes SMM local (brand promotion in a local geo using existing external networks; daily posting, content planning, writing texts;) Users (local support; availability of add-ons (auto and hands) for users); creation of VIP and retention departments in a controlled geo) Team (analysis and assessment of human resources with a description of the role in the team for market development; drawing up requirements for the necessary tools;) Reporting and analytics (regular reporting of all work done and the provision of documentation on it; analysis of the work of the supervised team;). Management of a team of country managers. Exceptional organizational, communication, and leadership qualities; Good practical knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM);
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NDA - iGaming
Mar 2020 – Mar 2021
Kyiv
Korean customer support
Responding to customer queries in a timely and accurate way, via phone, email and chat; Strong communication and writing skills, ability to persuade, over-persuade, and deal with objections; Analyzing and reporting product malfunctions; Monitor customer complaints on social media and reach out to provide assistance; Assist in training junior Customer Support Representatives; Gather customer feedback and share with our Product, Sales and Marketing teams;
Education
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Kyiv National Linguistic University
Sep 2018 – Jul 2022
Bachelor, The Korean language, literature, and translation. English language.