I am a dedicated professional with 7 years of experience in customer service and the proven ability to assist and satisfy customers. Demonstrates exceptional communication and relationship-building skills, and encourages team collaboration in order to achieve excellent customer satisfaction. With extensive experience to achieve clients’ satisfaction and consistently exceed targets. Highly committed to the deliver the meritorious service standards, with a dedication to delivering solutions, handling complaints, and solving problems. I’m looking for an ideal and work friendly opportunity to leverage my experience to expand your services nationwide and beyond.
Experience
Ikos Resorts
Feb 2017 – Nov 2021
Greece
Guest relation manager
Provide service support and assistance to the customers
ï‚· Monitored daily guests feedbacks and resolved their issues
ï‚· Coordinated with VIP guests to ensure utmost facilitation
 Actively listened and resolved the customers’ complaints
ï‚· Coordinated & Managed communication between guests and
staff
ï‚· Educated the guests regarding the facilities & services offered
ï‚· Prepared feedback and complaints data statistics
ï‚· Handled special requests
ï‚· Email correspondence
