Anna Oborska

About

- Professional Translator and Interpreter EN/ES/RU/UKR (Bachelor's and Mastre's Degree) - C2 of Spanish - C1 of English - native Russian and Ukrainian - Ukrainian national - Spanish resident - 100% manual translation - working experience in International Relations, Tourism, Hospitality Industry, Commerce and Customer Services - maximum responsiblity - attention to detail

Experience

DORMIR EN CADIZ guest house

Feb 2019 – Dec 2020

Cadiz, Spain

Head receptionist

Responsibilities: controlling the reservation system at booking.com, updating the reservation book, dealing with customer requests and resolving conflicts, collecting and issuing invoices; managing reservations and cancellations (via booking.com and by telephone), analyzing the competitors and setting prices, training reception staff, organizing the room cleaning order.

Economic and Commercial Office of the Embassy of Spain in Kyiv

Jan 2020 – Mar 2020

Kyiv

Translator/ Interpreter

Voluntary internship with the following duties: translating official letters, correspondence, legal texts and commercial presentations; consecutive interpreting and chuchotage at the meetings, b2bs, conferences etc.

DORMIR EN CADIZ

Jul 2017 – Sep 2018

Cadiz, Spain

Receptionist

Responsibilities: checking in and out, answering telephone calls, explaining in detail the city map, providing information on the rules of the establishment, maintaining active communication with customers, controlling the entry and exit of people.

Consular Section of the Embassy of Spain in Kyiv

Apr 2018 – May 2018

Kyiv

Translator/ Interpreter / Visa Department Assistant

Voluntary internship with the following duties: translating documents (passports; birth, marriage and residency certificates), correspondence and legal texts on visa issues, residence and nationality; interpreting at the meetings; analyzing the fulfillment of the documentary requirements by applicants for Schengen visas.

OneTwoTrip & Teleperformance Ukraine

Aug 2016 – Nov 2016

Kyiv

Customer Service Specialist

As part of the customer support team I worked on a collaborative project between Teleperformance and OneTwoTrip online travel agency. Responsibilities: providing information about airline and train tickets, hotels, insurances and special services, guiding customers through the purchasing process, responding inquiries , handling complaints, calling international airlines, cooperating with the Global Distribution Systems specialists.

Education

Taras Shevchenko National University of Kyiv

Sep 2018 – Jun 2020

Master’s Degree , General and Domain-Specific Translation and Interpreting

University of Cadiz

Feb 2019 – Jun 2019

Master’s Degree, Erasmus Student Exchange Programme

Taras Shevchenko National University of Kyiv

Sep 2014 – Jun 2018

Bachelor’s Degree, Translation

University of Cadiz

Feb 2017 – Jun 2017

Bachelor’s Degree, Erasmus Student Exchange Programme

Skills

Languages