Anne Mbugua

Experience

VOM

May 2021 – Present

remote

Remote accounts Payable Specialist

Verify accuracy of incoming invoices and discovered errors in pricing that have saved our clients over $36000 in overpayments annually. o Entering transactions into QuickBooks while maintaining 100% accuracy rate in compliance with internal policies. o Processed employee payroll ( weekly, bi-weekly and monthly) and recorded vacation and sick leave hours. o Prepared and maintained cash management reports for multiple clients hence enabling them to manage their cash flow better and save money on expenses. o Improved the A/P procedures by introducing an automated approval process for bills via Asana hence reducing the processing time by 25% that lead to timely payouts to different vendors. o Involved in the setting up of QuickBooks for new clients, this involved cleaning up all the transactions and setting up accounts payable procedures that would suite their specific business. o Manage expense control procedures including cash receipts, bank reconciliation, credit cards reconciliations, cash receipts, disbursements, finance charges, billings and chargebacks. o Performed bank reconciliations, and credit cards statements monthly, and closing entries for monthly and annual financial close.

Biz4d

Oct 2019 – Oct 2020

remote

Remote Customer Support Specialist/Bookkeeper

o Responding promptly to customer inquiries. o Communicating with customers through various channels (email, phone calls and social media) o Acknowledging and resolving customer complaints. o Open and maintain customer accounts by recording account information in SuiteCRM o Keeping records of customer interactions, transactions, comments and complaints through the CRM o Maintaining the sales pipeline by doing timely follow ups with each and every customer at the different sales stages o Maintain financial accounts by preparing, sending and following up on client invoices through lexoffice o Generating sales leads through cold calls, nature emails and campaigns o Organizing and preparing client trainings this involved planning the logistics for the training, the trainer and participants, following up with the participants to ensure they have all the required materials in time, preparing the training certificates and training notes. o Appointment setting o Compile reports on overall customer satisfaction o Knowing the Biz4d products inside and out so as to answer clients questions

Papas Enterprises

Apr 2017 – Oct 2019

Nairobi

Financial Consultant

o Business Planning & Analysis; Training women on developing financial and operating business plans, forecasts, cash flows, capital investments and personnel requirements, compare actual outcomes with projections, analyze variances and propose corrective actions. o Budget planning and management ; Using financial insights to provide business advice to women and groups, evaluation of costs and financial risks associated with major business projects , develop tactical and pricing models for business. o Financial management & Reporting; Training women and groups on accurate and timely closing of accounts, developing and implementing comprehensive and insightful reporting on all financial statements, revenue and margins. o Assisting the company acquire new customers. o Maintaining fruitful relationships with existing customers. o Client Service and client meetings for service related feedback. o Pitching products and/or services for clients and helping them set up online stores and provide them with market o Planning and overseeing new marketing initiatives. o Taking responsibility for the business performance of the enterprise. o Analyzing and planning sales levels and profitability.

Education

Kenyatta University

Sep 2009 – Dec 2013

Bachelor in Economics and Statistics, Economics

Skills

Languages