Handle inbound calls, chats, web enquiries and emails from prospects or
customers who have an interest in implementing projects involving Motorola’s
products and solutions and deal with existing customers/ partners that need
support with (non) technical, learning, service contract entitlement questions.
Act as focal point and liaise with customers, partners, engineers and support
managers
Own non technical requests and drive through to resolution.
Qualify sales related leads and allocate them to the sales teams based on the
country and product division and consequently ensuring that appropriate
follow up action will be taken.
Obtain a level of understanding of the whole Motorola Solutions (MSI) product
portfolio and solutions, plus learn about latest MSI product releases in order to
be able to answer and support all type of inquiries.
Answer inbound calls and emails to assist partners/ prospective partners with
questions on the PartnerEmpower program or related tools and trainings.
