Multifaceted Virtual Assistant with over four years of experience supporting healthcare, training, and customer service operations. Proven ability to streamline workflows, manage client communications, and deliver high-quality administrative support across EMR/EHR systems, CRM platforms, and cloud tools. Adept at training, onboarding, and SOP development, with a strong foundation in HIPAA compliance and patient coordination. Known for proactive problem-solving, tech-savvy execution, and empathetic service delivery. Committed to elevating business operations with precision, creativity, and care.
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Experience
Portsmouth Medical Clinic
Mar 2025 – Sep 2025
Kingston, Ontario, Canada
Medical Virtual Receptionist
Retrieved and organized patient records, test results, and medical supplies to support provider efficiency
Filed insurance forms and claims with precision, ensuring confidentiality and HIPAA compliance
Managed clinical workflows using EMR systems (Zanda, PsSuite, Accuro, Jane App) and documentation tools
Coordinated patient care and follow-ups through clear, compassionate communication
Maintained inventory logs and digital records for medical supplies and equipment
Supported administrative tasks including appointment scheduling, data entry, and provider coordination
Ensured smooth clinic operations by proactively resolving issues and streamlining documentation
Infinx Healthcare
Aug 2023 – Feb 2025
Philippines
Customer Service Representative
Scheduled diagnostic imaging procedures and coordinated with radiology teams to ensure timely service delivery
Verified insurance coverage and guided patients through billing, eligibility, and pre-authorization processes
Delivered empathetic support to patients navigating complex healthcare systems
Managed patient data and communications using Microsoft Office and Google Workspace
Maintained accurate records and documentation in compliance with HIPAA standards
Collaborated with cross-functional teams to resolve service issues and improve patient experience
Promoted to Process Trainer in recognition of performance and leadership potential
