Annilyn Samidan

Virtual Assistant

Message

Intro

Philippines

Joined July 8, 2025

Skills

Languages

English

Fluent

Tagalog

Native or Bilingual

About

I have been a customer service representative for almost 3 years combined both for financial account which were credit card and student loans respectively, I have also been a virtual administrative assistant for over 2 years to an eye clinic. The tasks mainly involve phone calls both inbound and outbound where we cater to customers concerns, schedule/reschedule and confirm appointments. We also follow up on their requests that were received through the website, email, and voicemails in a timely manner to ensure professional services and Upload patient notes to make sure that documents are organized and up to date. We also processed payments and send order request through email, so i think based on my skills and experience i do fit nicely into the role that your looking for. During my free time besides watching movies I love baking, but I don't think baking likes me at least half as much as I love it, because my brother and sister who are always the judge of my baked goods said that they are edible, which I see as a positive sign. It may not be delicious for now but i think i am almost there. Thank you.

Experience

EMAPTA Global

Sep 2022 – Dec 2024

Baguio Philippines

Customer service representative

Ensure that patients' appointments are scheduled at their convenience, and remind them when their yearly check-up is due. Additionally, upload and download visit notes to patients chart and follow up on their requests received from website, email and voicemail.

TELEPERFORMANCE

Jul 2020 – May 2022

Baguio Philippines

Customer service representative

Meticulously gather information such as name, address, phone number, and nature of the request for over 100 customers weekly. Skilled in high-pressure call center environments, proficient in managing diverse tasks such as payment processing and finding the best solutions for payors unable to meet loan payments.

Sitel Group

Feb 2019 – Dec 2019

Baguio Philippines

Customer service representative

Address customer inquiries regarding credit card discrepancies, handle fee waiver requests, process payments, and expedite the availability of funds on their credit cards.