Annisa Miftha Purnama, Senior Sales Operation

About

An adaptable hard worker and fast learner who always has high curiosity towards new ideas to improve continuously. Experienced in taking leadership roles. Reliable to make plans and strategize for a better work process by analyzing current and past data. Have leadership capability and great at working under pressure, managing teams, time management and multitasking.

Experience

Colearn

May 2022 – Dec 2022

Jakarta

Sr. Sales Operation Executive

• Created SOP for Operational Sales Team • CRM (Leadsquared and Exotel) Operation PIC, such as; - Distributed 60-150 leads (potential customer) to all Academic Sales Executive everyday - Making automation based on location, gender, grade for distributed leads to Academic Sales Executive - Maintenance CRM (Leadsquared and Exotel) - Communicating with Leadsquared and Exotel team for all changes, problem, etc • Manage all operation and data tracking. Daily monitor - Dialed to Scheduled, Scheduled to Met percentage. • Tracking agent performances every month for their incentive • Ensure all sales team needs related to other department run well, such as; to Finance Team, Procurement Team, etc • Sales Engagement; plan out the engagement for Telesales - events, budgeting, etc • Sales Website PIC, update all information about sales such as the target, member, incentive, etc

Colearn

Oct 2021 – May 2022

Jakarta

Engagement Specialist

• Develop the CoLearn Ambassador Program - An increase in participation in the presence of ambassadors for each activity - Activeness of ambassadors for new programs or promotions - Increase in sales from ambassadors (10-15% increase every month) • Communicating with the community such as asking about their day, obstacles in bringing in leads, giving them personal invitation to event and session • Plan a monthly and weekly event for the ambassador • Preparing and designing the material and the flier for the event • Assigning the Good Channel (new ambassador) to the team • Coordinate the on boarding and training for the ambassador • Oversee the inflow and outflow of petty cash

Colearn

May 2020 – Oct 2021

Jakarta

App Check PIC

• Ensured that the Question Preparation Team does not produce the duplicate questions • Ensured the audio and visual quality of the video up to standards • Oversee the intern and assigning question bank to intern • Coordinate with intern about the duplicate question and the quality of video • On boarded the new intern • Coordinate and preparing the monthly meeting

IQ Education

Aug 2019 – May 2020

Jakarta

Frontliner

• Maintain a good relationship with parents so that parents can comfortably consult children's learning problems/issues • Communicating student results or progress to parents • Coordinate with teachers regarding problems that parents/children complain about • Administration about student attending, inventory, and center assets • Assisting students when they are on the IQ Smart center premise, directing to Class or Learning Area • Provide relevant information to parents and prospective parents including conducting a tour to the entre • Coordinate with coach and manager about making class schedule • Helped the manager to stabilize the retention number

Education

Institute Technology National Bandung

Aug 2014 – Feb 2019

Bachelor , Urban Planning

Annisa Miftha Purnama

Senior Sales Operation

Skills

Languages