Anthea Lutzow, Office Manager

Independence Village

Jul 2024 – Present

Fishers, IN

Assistant Property Administrator

Duties include assisting the property administrator with filing leases and employee files, utilizing Yardi to assist residents with billing questions, and managing a daily census and directory for more than 100 residents. My other duties include answering phone calls and emails, assisting residents with a variety of tasks and questions, scanning and sorting invoices, updating necessary documents, and performing basic office admin duties.

Maintenance on the Move

Mar 2020 – Mar 2024

Menomonee Falls, WI

Office Manager

Duties included making executive decisions with respect to customer satisfaction and service, viewing schematics, ordering and checking in parts, answering all phone calls and emails, updating pricing, recording and keeping stock, handling all customer complaints, processing payroll, creating a schedule daily for the technicians, and ensuring that equipment was leaving the shop in a timely manner. In this role, I also created and sent out invoices for services rendered.

State Collections Service

Jul 2017 – Mar 2020

Beloit, WI

Advanced Insurance Specialist

Duties included answering inbound calls in a call center setting and answering insurance related inquiries for multiple teams, correcting claims, contacting insurance to correct claims, and working with patients on payment plans. This position involved being trained to be Certified Revenue Cycle Certified (CRCC)

Anthea Lutzow

Office Manager

Skills

Languages