Anthonia Kashim, Customer Service Personnel

About

An Energetic, Innovative, result-oriented & efficient ethical customer service specialist with over 8 years’ experience in customer service, administration and management roles. A sound team player, lead and motivator with excellent communication and customer management skills. A proactive, assertive team player with strong functional skills and customer/team management experience, seizes accountability and thrives on challenges. A performance driven individual, able to efficiently multi-task & optimize resources to achieve cooperate objectives.

Experience

PHARAON HEALTHCARE AFRICA (Phillips Pharmaceuticals (Nigeria) Ltd

Apr 2022 – May 2023

Nigeria

Customer Service/ Key Account Specialist

*Supervision of both medical and sales team field activities via Sales-force platform for all Laboratoire Innotech International range of pharmaceutical products redistributed by Chi Pharmaceuticals Ltd via all channels. *Manages all operations from sales to invoicing to logistics delivery done via Chi Pharmaceutical Ltd for Laboratoire Innotech International division. *Monitored medical activities via Salesforce platform for the redistribution of Mebo ointment and Ultane redistributed by Phillips Pharmaceutical Ltd in the south-west region of Nigeria. *Responsible for medical activities for the redistribution of Optive ranges, Mebo ointment and about 40 other SKUs redistributed by Drugstoc in the south-west region of Nigeria. *Achievement of objectives outlined/virtual webinar activations, reporting and set KPIs for Chi Pharmaceutical Ltd and Phillips Pharmaceutical Ltd for specified divisions. *Competitor knowledge/activities and products, campaigns - key issues identified and timely feedback to Pharaon Healthcare Africa.

ABBOTT NUTRITION

Oct 2019 – Apr 2022

Nigeria

Senior Customer Service Supervisor

*Supervisory management of all the ranges of the Abbott Nutrition brands (both infant and adult nutrition) to HCPs to meet their respective needs. *Planning and involvement in programs/project work when required. *Customer Relations, rapport with sales team and merchandizers to monitor, analyze and improve sales figures. *Timely response to customer queries on product / medical information and other activities relating to company and own duties.

DANONE NUTRITION

Apr 2014 – Sep 2019

Nigeria

Customer Service Supervisor

* Remote administrative management of all the ranges of the compliant Aptamil brand to HCPs to meet their respective needs. Planning and involvement in programmes and project work when required. *Customer Relations, rapport with sales team and merchandizers to monitor, analyse and improve sales figures. *Team coordination/training new team members to ensure regional sales achievement, reporting and set KPIs. Timely response to customer queries on product / medical information and other activities relating to company and own duties. *Adverse event monitoring and accurate information for line manager through timely reports.

Worldwide Commercial Ventures Ltd

May 2010 – Mar 2014

Nigeria

Customer Care/Sales Coordinator

*Remote initiation and maintaining contact with clients such as chemists, pharmacists, Doctors and nurses *Supervising customers/team with cornerstone branded products (betaloc Zok, Zestril and its diuretic, tenoret and its diuretic, Tenormin, plendil) and Danones range of nutrition products *Scheduling teams clinical meetings to promote sales *Collating and making available records of all contacts made *Outlining periodic work schedules during meetings with both the manager and other Representatives to meet targets *Staying abreast of information in the sector to create a competitive edge *Assisting and working with the Marketing manager to outline and organize, Sales promotions and awareness activities.

Education

University of Washington

Sep 2019 – Dec 2019

Associate Certificate , Leadership and Management in Health

Lagos State University

Feb 2009 – Nov 2010

Postgraduate Diploma, Business Administration

Olabisi Onabanjo University

Feb 2003 – Nov 2007

Bachelor of Sciences, Physics

Anthonia Kashim

Customer Service Personnel

Skills

Languages