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Anthony Cowling9

Technical Support Specialist

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Intro
Irving, United States
Studied Software Engineering, with minor in Computer Science at THE UNIVERSITY OF TEXAS AT DALLAS
Joined March 15, 2025

Skills

Technical Support
Production Support
Java
JavaScript
Python
Mac and Windows
Apple Macintosh
Windows & Macintosh platforms
Chrome OS
Mac OS
MS Office Suite
MS Office tools
Microsoft Word
Microsoft PowerPoint
Microsoft Excel
Microsoft Access Administration
Microsoft Outlook
Oracle Database
Oracle Administration
Cisco CallManager
Cisco
WebEx
Adobe Acrobat
Order Entry
Order Processing
Ticketing
Ticketing Software
Ticketing Systems
Inventory Management
Content Inventory
Telephone Triage
Customer Escalation Management
Escalation Process
Knowledge Base
Software Lifecycle
Relational Databases
Quality Control
Requirement Management
Requirement Gathering
Requirements Gathering
Use Case
Email Technical Support
Pre-sales Technical Support
Administrative Support
Chat Support
Customer Support
Desktop Support
Phone Support
Admin Support
Application Support

Languages

English
-
Native or Bilingual
Education
User avatar
THE UNIVERSITY OF TEXAS AT DALLAS
Aug 2003 – May 2006
Bachelor of Science, Software Engineering, with minor in Computer Science
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