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Antonio Akridge

Senior Chargeback Specialist

Virginia Beach, United States
Chargeback Coordinator at Wine Enthusiast
Studied Criminal Justice at Tidewater Community College
Joined October 10, 2022
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Wine Enthusiast
Apr 2021 – Present
Valhalla NY
Chargeback Coordinator
• Researched and investigated open claims and chargeback deductions, resolving disputes initiated by the issuing bank, and process all merchant chargebacks within the time frames established by card brands in order to prevent loss. • Proactively analyzed transactional and dispute records/reports and identified trends • Partnered with customer service, sales teams, Accounting, and third-party vendors to determine transactions legitimacy • Responsible for managing incoming chargebacks, reviewed documentation, performed account research, entered re-presentments, and handled disputes or inquiry cases. • Researched disputes by locating necessary backup documentation, including electronic signatures, detailed sales receipts, and shipping invoices. • Initiated chargebacks and inquiries through Visa Resolve Online, MasterCard online system, Discover online systems and American Express Dispute manager. • Filed disputes/claims by obtaining carrier or necessary documentation, submission and follow-up. • Researched and resolved high volume of customer deductions/chargebacks pertaining to shipping violation claims, allowances, discounts, damages, pricing, and shortages. • Reviewed and validated all chargeback activity for proper processing and reconciliation. • Maintained high-quality scores in settling disputes in the company’s favor.
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Tidewater Community College
Associates , Criminal Justice